Manages Samsung client accounts for a retail merchandising program, serving as the primary client contact and coordinating field, operations, sales, reporting, and customer service teams. Responsibilities include reviewing priorities and performance, creating reports and instructions, tracking execution compliance, managing budgets and frequency plans, identifying growth opportunities, supporting representative training, analyzing retail trends, and visiting stores or offices as needed. The role follows a hybrid schedule with 60% in-office work.
The Client Account Manager in a 3PL Retail Merchandising and Retail Marketing Execution company is accountable for all aspects of assigned client(s) support including but not limited to ensuring the client's needs are well prepared for and being met. The Client Account Manager servse as the direct contact to assigned client(s) and is responsible for communicating directions to field management, client support teams, retail, and reporting teams on a day-to-day basis.
Responsibilities- Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
- Meet weekly with clients to review program priorities and execution performance.
- Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.
- Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
- Partner with the sales team to identify client growth opportunities.
- Coordinate with the operations team to review execution and address opportunities.
- Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.
- Partner with Regional Managers to ensure that all representatives are fully trained at all times.
- Manage frequency plans and budgets throughout the month.
- Visit stores with and without clients as needed to plan for program needs.
- 60/40 split hybrid WFH model with 60% being in office.
Minimum Education and Work Experience
- Bachelor's Degree is strongly preferred, High School Diploma required.
- Three years of retail merchandising and/or consumer packaged goods experience.
- Understanding of Consumer Electronic (CE), Big Box, Warehouse, Consumer Packaged Goods (CPG) and other selected retailer requirements.
- Understanding of margins, revenue/cost calculations and impact, etc., is desired. Managerial accounting experience and asset.
- Prior experience working on a similar structured program is preferred.
- Proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) as well as PDF programs, and online meeting/communication software (Teams, Zoom, etc)
- Valid driver's license in province of residence and proof of insurance required.
- Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.
Knowledge, Skills, and Abilities
- Multitasking in a fast-paced environment.
- Being an independent worker with minimal supervision.
- Being coachable, accountable, and having a growth mindset.
- Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.
- Effectively communicating with clients and other departments by having exceptional verbal and written communication skills.
- Being retail sales savvy and demonstrating through reporting.
- Building a positive partnership with the client, co-workers, and customers.
- Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.
- Multitasking both team and individual responsibilities.
- Possessing strong understanding of project management processes.
- Analytical skills to assess information with the goal of identifying trends, potential challenges and/or opportunities, etc.
Physical Requirements
- Seeing
- Ability to Travel
- Listening
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