Position: Salesforce Solution Designer
Location: Toronto, ON
Job ID#: RQ11061
Duration: 12 Months
Role Overview
The Salesforce Solution Designer – Field Service is
responsible for designing, configuring, and delivering Salesforce Field Service
solutions that align with business and technical requirements. This role works
closely with delivery teams across the full Software Development Life Cycle
(SDLC), ensuring high‑quality architecture, documentation, and integrations
while supporting Agile delivery in a public‑sector environment.
Key Responsibilities
- Configure
and customize Salesforce Field Service to meet defined business
requirements
- Produce
architectural deliverables, technical requirements, and solution designs
- Design
and implement integrations between Salesforce and external applications
using web services
- Document
business processes, technical designs, and architectural artifacts
- Collaborate
with IT professionals throughout the SDLC
- Report
progress on deliverables and proactively identify risks or issues
- Manage
user stories and issues using DevOps tools
- Support
Agile/Scrum delivery and sprint activities
- Perform
fit‑gap analysis against Salesforce Field Service capabilities
- Design,
develop, implement, configure, maintain, and administer solutions on the
Salesforce Lightning platform
- Build
and support CI/CD pipelines for Salesforce deployments
- Ensure
adherence to coding standards and best practices
- Support
knowledge transfer activities throughout the assignment
Assignment Deliverables
- Architectural
documentation
- Solution
design documentation
- Technical
design artifacts
Qualifications
Mandatory Requirements
- Experience
delivering Salesforce Field Service solutions
- Experience
completing architectural and technical documentation
- Public
sector experience within the Ontario Public Service (OPS)
Desired Skills and Experience
- Strong
analytical, problem‑solving, and decision‑making skills
- Excellent
written and verbal communication skills
- Ability
to quickly understand business needs and new concepts
- Experience
designing Salesforce Field Service solutions from user stories and low‑level
designs
- Strong
Agile/Scrum delivery experience
- Hands‑on
experience with:
- Apex,
Lightning (LWC), Visualforce
- Salesforce
APIs, SOQL, SOSL, data loaders
- REST/SOAP
integrations, authentication, and SSO
- Strong
understanding of Salesforce security models (roles, profiles, sharing
rules)
- Experience
with CI/CD tools such as Salesforce DX, Jenkins, ANT, GitLab
- Experience
migrating changes across environments
- Experience
implementing accessibility‑compliant solutions
Certifications (Highly Valued)
- Salesforce
Certified Platform Administrator
- Salesforce
Certified Service Cloud Consultant
- Salesforce
Certified Field Service Consultant
- Salesforce
Certified JavaScript Developer
- Salesforce
Certified Platform Developer I & II
- Salesforce
Certified Platform App Builder
Knowledge Transfer Expectations
- Ongoing
knowledge transfer throughout the assignment
- Collaboration
with project managers, team members, and full‑time staff
- Hands‑on
guidance and training to internal staff
- Transfer
of all design, development artifacts, and documentation to designated
repositories
About Symbiotic Digital
Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field can do
for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)
We serve customers in two ways:
- Digital
Experts: IT consulting expertise — Bright Minds That Produce Proven
Results
- Recruitment:
Find the right people you need
Serving IT and business leaders, Symbiotic Digital enables
organizations to solve complex business and technology challenges by providing
proven experts evaluated through our QMS – Quality Management System Staff
Development Model. We are a 100% Indigenous‑owned company.
