Sales Operations Analyst

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets. Founded in 1991, Teranet operates the Electronic Registration System for the Province of Ontario and Teranet Manitoba is the service provider to the Province of Manitoba.

Connect. Grow. Thrive Together.

To learn more about who we are visit our website:  www.teranet.ca

About the Role

We are seeking a detail-oriented and inquisitive Sales Operations Analyst to join our high-performing Marketing and Customer Enablement team. This role sits at the intersection of Sales, Marketing, and data-driven decision-making, requiring hands-on expertise in Salesforce CRM, marketing automation tools, and process optimization. You will be a key contributor to maintaining pipeline visibility, supporting quoting and contract workflows, and ensuring data accuracy across systems. Working in a fast-paced, collaborative environment, you will partner cross-functionally to improve operational efficiency, strengthen reporting capabilities, and support go-to-market execution while driving continuous improvements across sales and marketing processes.

What You’ll Be Doing 

• Support the Sales Operations function through reporting, CRM administration, data management, and operational support initiatives.

• Work closely with Sales, Marketing, and Marketing Operations teams to support lead management, campaign coordination, customer data integrity, and operational alignment.

• Maintain, update, and grow customer and account profiles within Salesforce CRM to support sales activities, pipeline visibility, reporting, and go-to-market strategy.

• Create, maintain, and support Salesforce reports, dashboards, and data cleanup initiatives to ensure reporting accuracy and usability.

• Assist with quote management, contract tracking, renewal coordination, and pricing updates.

• Review customer contracts and maintain contract tracking files to support renewals and commercial visibility.

• Prepare and distribute sales, pipeline, revenue, and operational performance reports.

• Support process improvement and operational efficiency projects across Sales and Marketing functions.

• Assist with documenting workflows, business processes, training materials, and user guides for CRM and operational processes.

• Serve as a key operational resource for Sales team support, including follow-up on documentation, quoting, CRM updates, and administrative coordination.

• Ensure compliance with company policies, data standards, and operational procedures.

• Collaborate cross-functionally to identify opportunities for improved reporting, automation, and process standardization.

• Manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and accountability.

About You

• University or College degree preferred.

• 1 to 3 years of experience in Sales Operations, Business Operations, Revenue Operations, Marketing Operations, or a related business support environment.

• Experience working cross-functionally with Sales, Marketing, Customer Success, and Operations teams.

• Strong analytical, organizational, and problem-solving skills with attention to detail.

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience with Salesforce CRM, including reporting, dashboards, data management, and data quality maintenance.

• Experience with DocuSign, Workday, and marketing automation platforms is considered an asset.

• Experience supporting process improvement, workflow optimization, or operational projects is considered an asset.

• Strong communication and interpersonal skills.

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

• Ability to work independently and collaboratively within a team environment.

• High level of initiative, adaptability, accountability, and willingness to learn.

• Comfortable working with data analysis, reporting, and operational metrics.

Let’s Talk Pay

We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $67,600-$75,000 CAD, inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.

At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following:

• 100% Employer Paid Health Benefit Plan

• Employer Matching Retirement Savings Plan

• Paid Vacation, Floater Days & Sick Leaves

• Maternity, Parental and/or Adoption Leave Top-Up Programs

• Corporate Discounts & GoodLife Group Rate Membership

• Employee Assistance Program – for you and your loved ones!

Our Human Approach to Hiring

At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people.

Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.
 

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You That Way!