Sales Experience Specialist

What is it like to be a Sales Experience Specialist at Northbridge Financial

The Sales Experience Specialist is responsible for optimizing our Broker Experience Program, supporting all broker feedback programs, enhancing data reporting and driving continuous improvements across all broker touch points. You will also monitor, analyze and manage key sales performance metrics and broker results to drive growth, accountability and continuous improvement.

In this role, you will blend insurance expertise, analytics and a customer first mindset to ensure seamless broker interactions and actionable insights.

In this role, you will have ownership of improving our broker experience utilizing data and reporting to continue the growth of our customer focused experience.

If you are great at:

• Managing and improving our broker experience with Northbridge.
• Creating engaging broker touchpoints to gather valuable feedback
• Having a strong analytical mindset with the ability to turn data into clear recommendations
• Utilizing subject matter expertise to implement improvements to increase broker satisfaction
• Excellent written and verbal communication skills; able to craft clear, engaging messaging
• Having a natural curiosity to implement new technologies to improve processes and workflows
• Effectively communicate insights and recommendations to senior leadership while leading and facilitating regional touchpoint with key stakeholders
• Collaborative team player, who works well across departments and functions
• Developing and managing sales tools and pipeline reports to identify opportunities, promote growth, and support strategic decision-making.
• Championing best practices that promote an industry leading broker experience

If you have:

• Post-secondary education and/or equivalent work experience
• 5+ years of experience in system optimization, survey design, customer experience or analytics
• Proven track record in enterprise system deployment and change management
• Experience with Microsoft Dynamics & Microsoft Office particularly Excel & PowerPoint

We really mean it when we say we put you first. Here are a few ways:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $68,000 - $102,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

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Who we are:

We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.