Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Consultant
The Sales Consultant develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.
Specific responsibilities include (but are not limited to) the following:
Sell the entire store and wardrobe customers from head to toe
Develop long term customer relationships by engaging customer
Cultivate new customers and introduce to Holt Renfrew
Keep abreast of fashion and style trends and translate this information into advice for clients
Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc.
Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned
The ideal candidate:
Proven ability to exceed sales targets
Knowledgeable of wardrobing and styling techniques
Expertise in establishing customer relationships which translate into sales; is empathetic
Skilled at the emotional aspects of a sale; connects with customers and leverages relationships
Highly collaborative; working with and through others in a team-oriented environment
Entrepreneurial, competitive, self confident, and self-motivated
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of three or more years experience in a commission sales environment
Prior retail sales experience in a luxury environment preferred
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Reason: Existing Position
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Holt Renfrew Toronto, Ontario, CAN Office
Toronto, Canada
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