Jobs at Holt Renfrew

Lead cross-functional delivery of strategic initiatives and capital investments from ideation through post-project tracking. Create project plans, charters, schedules, and reports; drive accountability, manage budgets, risks and stakeholder communications; provide onsite implementation leadership, training coordination, and process improvement to ensure operational integration with retail store processes.

Develop and maintain long-term client relationships to drive brand and personal sales. Provide exceptional product knowledge and customer service, meet sales targets, support merchandising and events, communicate with clients, attend training, and ensure compliance with health, safety, and privacy policies.

Develop and maintain long-term client relationships to drive sales across the store. Provide product and styling expertise, meet high sales targets (aspire to $1M/year), perform merchandising and sales support tasks, comply with health, safety and privacy policies, and work flexible schedules including nights, weekends and holidays.

Develop and maintain long-term client relationships to drive sales and loyalty. Exceed sales/service targets, perform merchandising and sales support tasks, attend product training, use technology and social media to engage clients, handle customer service issues, and comply with health, safety, privacy, and cybersecurity policies.

Provide exceptional customer service and sell luxury brands in-store, support merchandising and store presentation, meet sales targets, and participate in training and development.

Collaborate with buying team to build and maintain merchandise plans, forecasts and in-season reforecasts. Analyse sales, markdowns, margins and inventory to optimise assortment, pricing and promotions. Manage plan integrity, demand forecasts/auto-replenishment, markdown proposals, and partner with buyers, stores, supply chain and finance. Mentor junior planners and produce presentations and reports to drive profitable sell-through and inventory productivity.

Provide exceptional customer service and exceed sales targets by building and retaining a personal client base. Use product knowledge, visual merchandising, and multi-channel communication (phone, email, social media) to drive sales. Attend training, resolve customer issues, and support floor operations and store compliance.

Provide exceptional customer service and drive sales by building and retaining a personal client base. Meet and exceed sales targets, support merchandising and floor tasks, attend product training, use technology and social media to engage clients, and resolve customer issues while complying with health, safety, and privacy policies.

Develop and maintain long-term client relationships to drive sales and loyalty. Meet and exceed sales targets, support merchandising and floor tasks, attend product training, use technology and social media for client outreach, resolve customer issues, and comply with health, privacy, and cybersecurity policies.

Provide administrative and client support to the Personal Shopper: manage appointments and correspondence, maintain client profiles and merchandising standards, coordinate alterations/transfers/holds, prepare merchandise for appointments, assist with loss prevention and store readiness, and ensure compliance with health, safety, privacy, and cyber security policies.

Lead and manage store logistics and stock movement teams to ensure accurate receiving, shipping, transfers, replenishment, and inventory control. Maintain stockroom standards, coordinate returns/markdowns/deliveries, manage shipping/receiving operations and budgets, enforce loss prevention and safety, and support merchandising and alterations as needed.

Lead a Personal Shopping team to meet sales targets and deliver exceptional client service. Recruit, hire, coach and develop elite sellers, cultivate and retain clients, collaborate with cross-functional teams, manage payroll, inventory, operations and private shopping suites, and ensure compliance with privacy and cybersecurity policies.