Jobs at Holt Renfrew

Maintains and optimizes HR processes, HRIS data, systems, workflows, and documentation. Supports employee lifecycle changes, ticket triage, system configuration, testing, training, reporting, audits, and process improvements. Partners with Payroll, HR Business Partners, Internal Audit, Privacy, and other stakeholders while providing responsive service and maintaining confidential employee information.

Develop customer relationships, achieve personal and brand sales targets, build a loyal client base, provide expert product knowledge, support visual merchandising and floor recovery, execute brand events, communicate with clients, resolve service issues, and collaborate with store management and vendors. The role requires flexible scheduling, including nights, weekends, and holidays, and offers commission in addition to base pay.

Leads a luxury retail sales team to achieve sales, profit, customer service, and client-base growth targets. Responsibilities include hiring, coaching, motivating, and retaining employees; managing customer issues, inventory performance, payroll coverage, merchandise presentation, loyalty programs, seasonal planning, leased businesses, and store operations. Ensures health, safety, privacy, and cybersecurity compliance while serving as manager-in-charge when required.

Develops customer relationships, drives commission-based sales, achieves sales and service targets, builds a loyal client base, provides luxury customer service, performs visual merchandising and floor recovery, follows up with clients across multiple channels, resolves service issues, and maintains current fashion and product knowledge.

Leads the planning, execution, and evaluation of pop-ups and enhanced visual experiences. Manages timelines, budgets, vendors, cross-functional stakeholders, risks, governance, performance metrics, and post-program improvements. Provides team leadership, coaching, resource prioritization, and operational guidance while ensuring activations meet brand, customer experience, and commercial objectives.

Build and maintain long-term customer relationships, achieve sales and service targets, grow a personal client base, and provide luxury fashion expertise. Responsibilities include client outreach, product education, visual merchandising, floor recovery, price changes, customer issue resolution, and compliance with safety, privacy, and cybersecurity policies. The role requires flexible availability, strong fashion and product knowledge, social media proficiency, and a proven record of commission-based luxury sales performance.

Provides administrative and analytical support to sales leadership, including report preparation, action-item tracking, scheduling, vendor product knowledge sessions, meeting materials, repair and client issue assistance, and departmental support. Ensures compliance with privacy policies, regulations, and cybersecurity measures while contributing to financial and departmental objectives.

Build long-term customer relationships, achieve commission-based sales targets, grow a personal client base, provide exceptional service, and support in-store merchandising and sales operations. The role requires luxury fashion knowledge, client outreach through multiple channels, product expertise, flexible scheduling, and collaboration with management to resolve customer issues and meet department objectives.

Manages the internal audit plan, including financial and operational audits, reviews, and special projects. Evaluates internal controls, identifies risks, recommends operational improvements, and oversees audit reporting and remediation plans. Partners with business leaders, manages third-party audit resources, ensures privacy and cybersecurity compliance, and leads employee development and performance. The role requires strong analytical, communication, influencing, planning, and leadership skills, along with professional accounting or auditing experience.

Supports eCommerce and omnichannel finance through monthly close, budgeting, forecasting, financial modeling, reporting, variance analysis, KPI monitoring, ROI assessments, and operational performance analysis. Partners with Digital, Operations, and Finance leaders to connect business drivers with financial outcomes, identify risks and opportunities, improve processes, and provide decision-support insights.

Supports capital planning, budgeting, forecasting, investment evaluation, financial modeling, and post-investment performance analysis. The role prepares business cases, reporting, KPIs, expense forecasts, month-end analysis, and financial commentary while partnering with executives and cross-functional stakeholders. It also supports process improvements, management reporting, and financial performance initiatives.

Build and maintain luxury customer relationships, achieve commission-based sales targets, grow a personal client base, provide exceptional service, promote merchandise through digital and in-person channels, support visual merchandising and floor recovery, attend product training, resolve customer issues, and comply with company policies.

Supports the design, development, delivery, measurement, and maintenance of learning solutions across onboarding, capability development, change initiatives, technology adoption, and performance improvement. Partners with learning professionals, business leaders, HR teams, vendors, and subject matter experts. Develops eLearning content, evaluates training effectiveness, maintains quality standards, manages multiple projects, and reports on learning metrics.

Supervises in-store logistics, merchandise flow, storage, transfers, special orders, staffing, task assignments, supplies, and product delivery to the sales floor. Provides employee coaching, reinforces departmental standards, monitors workflow and receipt trends, supports customer promise dates, and ensures compliance with privacy, cybersecurity, health, and safety requirements.

Provides switchboard, office administration, accounts payable, cash-office balancing, banking reconciliation, invoice coding, petty cash management, chargeback investigations, and audit support. Maintains financial and inventory-related tracking, coordinates POS and technical-system repairs, manages parcel and bag checks, and ensures compliance with company procedures, privacy policies, and cybersecurity measures.

Leads enterprise cybersecurity strategy, infrastructure, cloud services, technology operations, incident response, disaster recovery, resilience, technology risk, and third-party security. Oversees security operations, networks, cloud platforms, data centers, identity management, and end-user technologies while driving modernization and transformation. Advises executives and the Board on technology risks, leads critical incident response, develops technical teams, and partners with Legal, Privacy, Procurement, and external providers.

Build and maintain customer relationships to increase sales, service, and loyalty in a luxury fashion retail environment. Achieve sales targets, acquire and retain clients, provide personalized merchandise recommendations, communicate about events and products, resolve customer issues, attend product training, and support floor recovery, visual merchandising, and price changes. The role requires flexible scheduling and commission-based sales performance.

Leads end-to-end editorial photography and video productions from concept through final delivery, managing creative scope, schedules, budgets, vendors, talent, permits, on-set logistics, post-production, and asset distribution. Supervises and mentors the production coordinator, oversees contracts, invoices, safety compliance, and stakeholder feedback, and ensures high-quality delivery under tight deadlines.

Builds and maintains customer relationships to increase sales, service, and loyalty in a luxury retail environment. Responsibilities include meeting sales targets, acquiring and retaining clients, providing personalized merchandise recommendations, communicating with customers, attending product education, performing visual merchandising and sales support tasks, resolving service issues, and complying with health, safety, privacy, and cybersecurity requirements.

Develops lasting customer relationships to increase sales, service, and loyalty in a luxury retail environment. Responsibilities include achieving sales quotas, building and retaining a personal client base, providing exceptional service, conducting client outreach, supporting visual merchandising and floor recovery, resolving service issues, attending product training, and maintaining product and fashion trend knowledge. Compensation includes hourly base pay plus commission.