At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx
We are looking for a Sales & Compensation Operations Analyst to join our fast-growing Revenue Operations team. Reporting to the Director, Revenue Operations and Analytics, your responsibilities will be related to our end-to-end sales and customer journey. This includes owning the processing of our sales commissions, upkeeping of our sales data daily, diagnosing problems in the data and putting forth automated processes to fix them, creating reports and dashboards to track key sales metrics.
About You
- Minimum 2-3 years of experience as a Salesforce.com power user, or similar CRM.
- Strong understanding of Salesforce or similar CRM platform, with the ability to build reports and dashboards.
- Strong Excel skills.
- Experience with Sales or CX commission/bonus compensation models and payment calculations.
- Excellent written and verbal communication and strong attention to detail.
- Ability to work independently and as part of a team.
- Demonstrated analytical and problem-solving skills.
- Experience working for a SaaS company is considered an asset.
Outcomes
- Make changes to CRM data to ensure data integrity between contracts and CRM; may involve doing larger changes and data bulk uploads.
- Make changes to CRM to add fields, validation rules and position fields and permissions in the CRM layout.
- Partner with the Finance team to ensure that data being collected is complete and accurate to their reporting requirements.
- Act as subject matter expert for our opportunity and account data, acting as first line of support for our sales team.
- Perform weekly renewal forecasting.
- Perform monthly and quarterly sales commission calculations.
- Work collaboratively with Salesforce Administrators, advocating for new automations and improvements to streamline data collection processes.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $79,809 to $102,621. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
Top Skills
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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