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Supports store sales and customer service by welcoming clients, operating POS and cash wrap, recommending products, processing shipments and transfers, replenishing inventory, maintaining stockroom and sales-floor standards, assisting with visual merchandising, and following loss-prevention policies. Requires flexible availability, physical ability to handle merchandise, and strong communication and organizational skills.
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Cash Register SystemsInternetIpadLaptopMobile PosPosWalkie-Talkie
eCommerce • Fashion • Retail • Sales • Wearables • Design
Provides customer service and sales support in a luxury retail store. Operates POS and cash wrap, promotes products and gift cards, processes shipments and transfers, replenishes inventory, maintains stockroom and sales-floor standards, supports visual merchandising, follows loss-prevention policies, and represents the Coach brand. Requires flexible scheduling, physical handling of merchandise, and the ability to work in a fast-paced environment.
Top Skills:
InternetIpadLaptopMobile PosPos Systems
eCommerce • Fashion • Retail • Sales • Wearables • Design
Provides customer service and sales support in a luxury retail store. Responsibilities include welcoming clients, operating POS and cash wrap, recommending products, processing shipments and transfers, replenishing inventory, maintaining stockroom organization, supporting visual merchandising, assisting sales-floor activities, and following housekeeping and loss-prevention standards.
Top Skills:
Cash Register SystemsInternetIpadLaptopMobile PosPosWalkie-Talkie
Engage customers to drive sales in furniture, technology, and supplies; use POS and marketing tools; meet sales and margin goals; maintain merchandising, store standards, safety, and asset protection; resolve customer issues and support store operations.
Some of what you will do
- Deliver exceptional customer service and enhance customer engagement and satisfaction.
- Drive sales in the furniture, technology and supplies areas of the store.
- Set and achieve sales and margin goals with store leaders.
- Ensure operational excellence and uphold store brand standards.
- Support all merchandising and signage standards including planograms and stocking.
- Maintain Health & Safety, Asset Protection, and Privacy Policies.
Specifically, you will
- Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
- Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
- Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
- Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.
Some of what you need
- 3 months to 1 year of prior retail experience (preferred).
- Strong customer service and communication skills.
- Ability to work collaboratively in a team environment.
Some of what you will get
- Associate Discount
- Flexible Benefit Plans
- Group RRSP Program
- Learning and Development Programs
- Associate Recognition Programs
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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