Jobs at Staples

Owns B2B customer growth marketing initiatives, including email marketing, lead nurturing, integrated campaigns, analytics, customer research, and marketing communications. Uses Marketo, Salesforce, GA4, and campaign reporting to optimize engagement, conversions, loyalty, and revenue. Partners with customers, sales, agencies, vendors, and international teams while managing budgets, marketing materials, events, compliance, and end-to-end campaign execution.

Manages the full lifecycle of special orders, including sourcing, quoting, order entry, vendor coordination, delivery tracking, invoicing, and issue resolution. Serves as the primary contact for customers, sales teams, and vendors while ensuring accurate, timely, and profitable transactions. Prepares competitive quotes, maintains order records, recommends products, resolves discrepancies, and supports continuous improvement. Requires bilingual English/French fluency, customer service experience, strong organization, and Microsoft Office proficiency.

Supports the Talent Acquisition team by screening applicants, coordinating interviews, sourcing candidates, participating in career fairs, responding to job inquiries, tracking recruitment metrics, maintaining referral programs, and improving hiring processes. The role supports Retail and Corporate recruitment while ensuring compliance, effective system use, candidate experience, and operational excellence.

Design, develop, and maintain scalable software solutions using C# and .NET. Build Web Services, WCF, Web APIs, microservices, and API integrations; manage SQL and Cosmos DB databases; deploy Azure cloud solutions; implement CI/CD pipelines; maintain code quality, performance, reliability, and documentation; and collaborate through GitHub.

Designs, implements, maintains, and troubleshoots highly available technology infrastructure across multiple Canadian data centers. Manages Windows and Linux servers, physical and virtual environments, storage, networking, cloud resources, Active Directory, DNS, file and web services, certificates, and automation. Provides escalation support, monitors VMware environments, improves operational processes, and participates in rotational on-call coverage. The role is hybrid with four onsite days weekly in Richmond Hill and requires travel to data centers as needed.

Owns retail technology products and roadmaps, translating business needs into technology solutions and proof-of-concept projects. Responsibilities include researching technologies, managing implementations, assessing risks, coordinating vendors, supporting RFQs, communicating roadmap progress, and aligning stakeholders across technology and business teams. The role requires strong retail applications, infrastructure, implementation, and product lifecycle knowledge, with four days onsite weekly in Richmond Hill.

Coordinates data center maintenance, change activities, infrastructure project tasks, vendor visits, documentation, asset records, and audit readiness. Maintains ServiceNow and Jira tracking, identifies schedule and resource risks, supports purchase order and invoice tracking, and prepares status reports for leadership. The role facilitates communication among data center operations, vendors, engineers, and enterprise technology teams while improving recurring operational processes.

Support and maintain Staples Canada's IBM iSeries infrastructure, including upgrades, patching, backup and recovery, security, performance tuning, job scheduling, vendor software, and production promotion. The role coordinates with hosting partners and vendors, maintains system availability and compliance, troubleshoots critical issues, and provides after-hours support. This is a hybrid position requiring four days onsite in Richmond Hill.

Owns the roadmap, modernization, integration, optimization, deployment, and maintenance of core digital and eCommerce platforms. Partners with business and technical teams to define requirements, prioritize initiatives, develop business cases, monitor platform performance, and deliver scalable front-end solutions. Coordinates cross-functional teams, manages project timelines and budgets, communicates product updates to executives, researches industry trends, and drives process improvements aligned with business needs.

Leads SMB B2B marketing strategy and integrated omnichannel campaigns to drive acquisition, retention, engagement, revenue growth, and share of wallet. Partners with merchandising, sales, vendors, and cross-functional teams on customer journeys, campaign calendars, launches, promotions, and go-to-market initiatives. Analyzes campaign performance, pipeline contribution, ROI, and marketing metrics while influencing executive decisions through strategic recommendations and business cases.

Leads a bilingual technical support team by managing schedules, coaching and performance, overseeing incidents and escalations, maintaining knowledge articles, monitoring service metrics, and supporting outages. The role also handles frontline technical support, coordinates with cross-functional teams and vendors, develops staff, manages inventory disruptions, and ensures high-quality customer service. French proficiency and availability for hybrid onsite work, evenings, weekends, and after-hours outage support are required.

Manages an integrations team responsible for enterprise application integration strategy, API development, middleware, data exchanges, governance, support, and modernization. Leads associate development, architecture standards, monitoring, testing, deployment, and continuous improvement across retail, payment, supply chain, digital, cloud, and third-party platforms. Requires extensive software development lifecycle, integration engineering, project management, process change, testing, and team leadership experience. This is a hybrid role based in Richmond Hill with occasional travel.

Serves as lead legal advisor on complex commercial, regulatory, real estate, privacy, corporate governance, litigation, and M&A matters. Drafts and negotiates agreements, advises senior leaders on legal risk, manages investigations and regulatory inquiries, supports policies and training, leads cross-functional initiatives, and supervises internal and external legal resources. The role is hybrid with four days onsite in Richmond Hill.

Execute and optimize automated lifecycle email programs across acquisition, browsing, cart abandonment, repeat purchase, and personalized recommendations. Plan journeys, coordinate creative review and deployment, analyze campaign performance, manage testing, optimize segmentation and personalization, and provide data-driven recommendations. Collaborate with Marketing, Analytics, Data Science, Technology, and agency partners to improve customer engagement, revenue, and long-term customer value.

Manage FP&A for a services portfolio covering budgeting, forecasting, long-range planning, reporting, financial modeling, KPI analysis, and business partnership. Support month-end close, revenue and margin analysis, IFRS 15 compliance, process improvements, system initiatives, diligence, and special projects. Present insights to senior leaders and coach a senior financial analyst while collaborating across service, IT, inventory, sales audit, accounting, and FP&A teams.

Generates qualified sales pipeline through inbound and outbound prospecting, lead qualification, discovery scheduling, dormant-account reactivation, account data audits, and basic customer onboarding. The role collaborates with Marketing, Sales, and Customer Experience teams while maintaining sales funnel accuracy and meeting daily outreach goals. Fluency in French and English is mandatory, and the position is fully remote.

Co-op placement opportunity for an existing vacancy. The posting notes that artificial intelligence may assist with applicant screening, assessment, or selection, while final hiring decisions are made by a human reviewer.

Reviews POS and OMS transaction data, reconciles cash, electronic tenders, gift cards, and online credit card settlements, and investigates variances. Audits store deposits and transaction postings, distributes financial reports, coordinates with IT and digital teams to recover missing transactions, and liaises with banks and credit issuers regarding customer transaction disputes.

Owns the proposal process from kickoff through submission for complex RFx opportunities. Leads project plans, schedules, kickoff meetings, task delegation, executive reviews, stakeholder accountability, bid strategy, data integration, and proposal drafting. Collaborates with sales, pricing, merchandising, transportation, operations, legal, risk, and credit teams to create compliant, customer-focused responses that support revenue growth and retention.

Owns product data strategy, roadmap, governance, quality, taxonomy, enrichment, integrations, and automation across B2B and B2C digital channels. Partners with business and technical teams to optimize PIM systems and product data flows, prioritize requirements, develop business cases, and communicate progress to executive stakeholders. The role is hybrid in Richmond Hill and requires 10% travel within Canada and the United States.