Teams at Staples

Lead a national team managing customer account setup, maintenance, e-commerce administration, and data operations. Ensure data integrity across ERP/CRM/e-commerce, meet SLAs, manage escalations, optimize workflows, implement process improvements and self-service tools, and partner cross-functionally to support onboarding, account governance, and operational scalability.

Serve customers in the wireless department by identifying and converting sales opportunities, meeting personal sales goals, maintaining merchandising standards, supporting asset protection, resolving customer concerns, and collaborating with store teams to promote products, follow up with customers, and stay current on wireless products and services.

Lead B2B pricing, margin and bid strategy for Enterprise and Mid-Market customers across Canada. Manage RFP/RFQ responses, contracts, rebates, vendor cost claims, pricing programs and margin improvement. Collaborate with Sales, Merchandising and Finance, drive automation and tools for pricing and bid management, and oversee contract renewals and rebate accuracy.