Teams at Staples

Leads SMB B2B marketing strategy and integrated omnichannel campaigns to drive acquisition, retention, engagement, revenue growth, and share of wallet. Partners with merchandising, sales, vendors, and cross-functional teams on customer journeys, campaign calendars, launches, promotions, and go-to-market initiatives. Analyzes campaign performance, pipeline contribution, ROI, and marketing metrics while influencing executive decisions through strategic recommendations and business cases.

Sources and quotes customized promotional merchandise for customers and Account Managers. Ensures products meet brand, compliance, vendor, margin, and profitability requirements while maintaining timely service-level responses. Researches products, pricing, and trends; recommends creative solutions; tracks quote activity; supports order submissions; and collaborates with sales, vendors, and support teams to resolve issues and achieve revenue and margin goals.

Leads a bilingual technical support team by managing schedules, coaching and performance, overseeing incidents and escalations, maintaining knowledge articles, monitoring service metrics, and supporting outages. The role also handles frontline technical support, coordinates with cross-functional teams and vendors, develops staff, manages inventory disruptions, and ensures high-quality customer service. French proficiency and availability for hybrid onsite work, evenings, weekends, and after-hours outage support are required.