Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.
Learn about the Danaher Business System which makes everything possible.
The Sales Administration plays a key role in supporting day-to-day customer service operations across the Americas, acting as a primary point of contact for both customers and internal commercial teams. This position is responsible for managing inbound customer inquiries, resolving order-related issues, and supporting end-to-end order management activities to ensure service level commitments, order accuracy, and revenue objectives are met. The role partners closely with cross-functional teams including Finance, Logistics, IT, Business Analysts, and Sales to investigate inquiries, resolve issues, and drive timely, effective solutions. The ideal candidate is customer-focused, adaptable, and comfortable managing a wide range of order and service-related requests in a fast-paced environment, with the ability to balance multiple priorities and wear multiple hats as needed.
This position reports to the Manager, Order Management and is part of the Order Management Team located in Concord, Canada and will be an on-site role.
In this role, you will have the opportunity to:
- Deliver concierge-style customer service by handling basic inquiries, managing correspondence via phone and email, and ensuring high customer satisfaction.
- Manage multiple requests and priorities while assisting with parts orders, quotations, order status, and required documentation.
- Strong analytical and problem-solving skills to address order discrepancies and resolve non-standard situations within established guidelines. Collaborate with Sales, Field Service, COBS and Operations to support order workflows and help resolve routine issues.
The essential requirements of the job include:
- Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
- At least 1-2 years of customer service or related experience inluding prior experience in heavy Call Center.
- Ability to work 10:00am - 6:00pm EST shift
It would be a plus if you also possess previous experience in:
- Ability to review, interpret, and apply quotes, purchase orders, customer terms and conditions and internal procedures to ensure accurate order processing.
- Experience working with order management and CRM/ERP systems such as Salesforce.com and Oracle 11i, with solid proficiency in Microsoft Office applications.
SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
The annual salary range for this role is $50,000.00 CAD – $61,000.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or [email protected] to request accommodation.
