Retail Training Manager

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
We are seeking dynamic and creative individuals to join our team of Retailer Training Managers as we seek to build a stronger foundation, both internally and externally, for the Retail Wireless business. The ideal candidate will have a strong blend of critical thinking and tactical field-based execution experience. This role will focus on developing and implementing retailer best practices to improve retailer operational efficiencies and sales strategy and facilitate external retailer training content. This role will also be responsible for the implementation and field execution of special projects related to new brand and channel launches across the broader retail wireless organization. The Retailer Training Manager role will coordinate with the Sales Development, HQ Training Team, Go To Market Team, and Customer Experience Team to develop assets for retailer execution, craft and implement strategies to drive key initiatives, and promote retailer profitability. The ideal candidate will have a background in field sales, be results-driven, communicate effectively, and have a high level of energy and strong organizational skills. In this role, you will:
Key Responsibilities:

• Report to Senior Manager - Retailer Training and Execution and coordinate with regional field sales and operations teams to manage special projects and deliver cohesive support approaches, both internally and externally, to expedite go-to-market initiatives to deliver quicker results
• Assist in the creation and delivery of special projects and new product training content for all external sales employees

• Deliver in-person and virtual training content and strategy supporting all new launch initiatives for channel expansion, new brands, product offerings, promotional trials, etc
• Work in conjunction with training to develop and deliver external new hire training webinars and content to newly hired Advocates

• Create content built from current retailer best practices to facilitate a Retailer Principal training program which will cover topics including a new retailer's guide to wireless, organizational structure growth, how to improve profitability, etc

• Gather dealer best practices to construct a library of content geared toward dealer profitability and success
• Meet with key retailers and observe store activities in person to identify gaps and bring needs to internal teams for solutions
• Market drop in support to prepare for launches and initiatives. Also, providing in-market presence to identify opportunity areas and solutions for improvement
• Project manage the execution of new product trials. Reporting on in-store retailer and customer experience to gain knowledge and disseminate to the larger dealer base for future success
• Standardize back office processes for direct dealers and work with the National Account Team to provide best practices for back office success pertaining to each DDP

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree and four years related work experience or eight years of sales management experience
• Three years of account management experience
• Three years of direct or indirect retailer channel experience
• One year selling wireless products or services

Skills and Qualifications:

• Strong organizational and communication skills
• Fluent in English and Spanish
• Be naturally curious and willing to seek out and learn new information
• Self-motivated with a strong desire to succeed
• Ability to travel a minimum of 2 to 3 weeks out of the month
• Ability to interact and work cross-functionally with executive-level positions across the organization

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )