Representative, Payment Processing

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

Join Home Trust as a Representative, Payment Processing, reporting to ROLE, and be part of our talented and growing team! 

About the role:

• A great work environment located in the heart of downtown and easily accessible by public transit 
• Competitive base salary
• Employee engagement activities
• Monday to Friday 8:00am to 8:00pm department hours 
• Open space office environment with up-to-date technology
• Responsible to follow all company and departmental policies and procedures
• Manage, update and action account processing for various administrative tasks including but not limited to, payment processing and exception, Batch processing, cheque disbursement and preparation, daily cash drawer management
• Reconcile historical accounts and perform reapplication/re-amortization functions.
• Resolves complex problems under limited supervision.
• Provide superior customer service to both internal and external customers
• Support an expansive array of products/services.
• Demonstrate technical/administrative expertise.
• Apply specialized functional area skills and basic knowledge of payment processing functions
• Understands how duties relate with others in the team/unit and how the unit integrates to support the larger organization
• Other related duties as assigned

What we’re looking for:

• High school  Diploma (or equivalent).
• 1 – 2 years directly related experience in payment processing and or administrative functions
• Demonstrated excellent communication skills (oral and written), basic math, problem solving and negotiation skills
• Energetic, focused and detail oriented with the ability to work proactively as part of a team
• Strong working knowledge of MS products (Excel, Word and Access)
• Excellent analytical and decision-making skills
• Ability to work in a time-sensitive, high volume environment
• Must be available Monday to Friday between 8AM to 8PM, some Saturdays during Month-end.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected hourly range is 16.98$ - 20$ , plus the opportunity to earn an annual incentive bonus tied to performance.   
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

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