Jobs at Fairstone Bank

Handles bilingual customer and internal client inquiries across multiple channels; resolves account and loan issues, supports applications, reviews credit applications, responds to dealer inquiries, identifies cross-selling opportunities, and prioritizes first-contact resolution. Requires English and French communication skills, customer service or sales experience, analytical problem-solving ability, multitasking, adaptability, and proficiency with Microsoft Office and Outlook. The role begins fully in-office for three months, then transitions to a hybrid schedule.

Leads digital growth marketing strategy, acquisition, SEO, SEM, CRO, content amplification, attribution, and marketing analytics. Manages paid search, paid social, programmatic, affiliate, and AI-enabled marketing programs while optimizing budgets, funnels, customer lifetime value, and conversion. Oversees a growth team, agencies, vendors, testing frameworks, dashboards, and privacy-compliant tracking in a regulated financial-services environment.

Conduct online investigations and use OSINT tools, Boolean searches, databases, credit bureau reports, social media, and service records to locate customers and vehicles. Manage a queue of 50–100 files, develop creative search strategies, synthesize information, collaborate with internal recovery teams, and assist with compliance testing or special projects.

Partner with business leaders to forecast and manage operating expenses and capital, build efficiency-ratio monitoring processes, develop KPIs and dashboards, support cost-savings initiatives, enable FP&A and Workday ERP transformation, and provide data-driven insights and business case analysis to improve profitability and performance.

The Director, Incentive Programs designs and manages variable compensation plans, ensures alignment with business goals, and provides reporting insights. They lead cross-functional initiatives and collaborate with HR and Finance to optimize performance metrics and compensation effectiveness.

Support and coordinate regulatory engagements with OSFI and other regulators by preparing correspondence, materials, and meeting briefs; track supervisory findings and remediation; liaise with internal stakeholders to gather inputs; maintain records and governance artifacts; monitor regulatory guidance; and provide ad hoc ERM reporting and workflow support to ensure timely, auditable regulatory interactions.

Serve as a senior full-cycle recruiter and TA SME: lead intake meetings, source and engage mid-to-senior talent, build pipelines, ensure ATS data integrity, support TA training and process improvements, manage background/credit checks, and deliver excellent candidate and hiring manager experiences.

Provide administrative and operational support by processing mail and worklists, updating customer files, responding to internal and merchant requests, resolving discrepancies through research, monitoring inboxes, and contributing to process documentation and continuous improvement while collaborating with teammates to meet priorities.

Lead and oversee a portfolio of branch and business operational processes. Own process documentation and governance, monitor KPIs, run continuous improvement initiatives (Lean/Six Sigma/BPMN), implement risk controls, support business continuity and operational escalations, and collaborate cross-functionally to ensure efficient, compliant, and scalable operations.

Plan, execute and optimize lifecycle campaigns and customer journeys for Walmart Rewards Mastercard across email, SMS and in‑app push. Develop audience segmentation, briefs and offers; manage campaign setup, approvals, QA and compliance. Lead post-campaign analysis, report insights, and present recommendations. Coordinate with creative, analytics, operations, legal and retail partners to meet engagement, activation and retention KPIs.