Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a results-driven professional to join our team as Relationship Manager. In this role, you will develop and maintain effective relationships with existing customers within your portfolio to ensure repeat business and sustained revenue growth. You will execute proactive client renewals, pricing optimization, and share of wallet opportunities while delivering a consistently superior client experience. This position plays a critical role in achieving growth objectives and strengthening long-term client partnerships.
What You'll Do
- Develop and maintain effective relationships within existing customer portfolio to sustain and grow revenue and achieve growth targets through proactive client renewals, pricing optimization, and share of wallet opportunities.
- Engage in continuous outreach with clients to uncover requirements using Know Your Client strategies and develop creative solutions to meet their needs.
- Articulate value proposition and suite of products and services while addressing client escalations, objections, and concerns.
- Develop client strategies in collaboration with Operational Teams to achieve revenue growth and retention.
- Maintain, nurture, and expand services offered to clients within assigned portfolio.
- Maintain operating discipline using Salesforce.com including forecasting, relationship plans, and opportunity management.
- Build and qualify opportunities to increase share of wallet and drive portfolio growth.
- Collaborate with cross functional teams to execute Customer Engagement Plans and meet client objectives.
- Act as liaison with Client Success and Operational Teams to deliver a superior client experience.
Basic Qualifications
- Post-Secondary Education required - BA/BS degree or equivalent
- Minimum of 5 years in strategic relationship management or related role
- Strong financial and business acumen
- Experience working with Salesforce.com or similar CRM
- Demonstrated ability to identify and close opportunities within existing client portfolio
- Excellent project management, organizational, and prioritization skills
Preferred Qualifications
- MBA desired
- Experience within fleet / vehicle management or related industry
- Strong leadership ability in a team environment
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and client relationship skills
Location:
Current Location: Canada Remote, with a preference for candidates in the Western Region of Canada (British Columbia, Alberta, Saskatchewan, and Manitoba)
The hiring base salary range for this position is $90,000 - $110,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.
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