Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
The Role
As a Recruiter, you will be the first point of contact for potential candidates, acting as a brand ambassador and strategic hiring partner while ensuring every interaction reflects our culture and values. You thrive in a fast-paced, evolving environment and are passionate about full-cycle recruiting, diversity hiring, and process improvement. A successful candidate will bring strong collaboration skills, enjoys being in an in-office environment, has a data-driven approach, and a commitment to delivering an exceptional hiring experience for candidates and stakeholders alike.
Benefits & Perks
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
- Company-paid short-term and long-term disability plus basic life insurance.
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members
What You’ll Do
- Full-Cycle Recruitment & Candidate Experience. Manage end-to-end hiring, from headcount approval to offer negotiations and onboarding—partner with hiring managers to ensure a seamless, equitable, and high-touch interview and hiring process. Deliver an engaging and exceptional candidate experience.
- Diversity, Equity, and Inclusion (DEI) Hiring Strategies. Build and nurture diverse talent pipelines across all hiring levels. Develop and implement sourcing strategies to attract underrepresented talent. Use data insights to identify representation gaps and proactively close them. Ensure structured, bias-aware interview processes with standardized evaluation criteria.
- Strategic Partnership & Cross-Functional Collaboration. Collaborate with internal teams to secure headcount approvals and hiring priorities. Serve as a trusted partner to hiring managers, providing insights on call center hiring trends and market availability. Facilitate strategic intake meetings to define job requirements and success metrics.
- Talent Sourcing & Employer Branding. Strengthen employer brand through social media, networking, and outreach. Use innovative sourcing techniques to attract active and passive talent, including AI-driven tools, Boolean search, and targeted engagement. Represent the company at networking events, industry conferences, and job fairs, especially in the Missiouri/Kansas market, to build brand awareness and expand the talent pipeline.
- Data-Driven Recruiting & Continuous Improvement. Track and analyze key hiring metrics, including time-to-fill, source effectiveness, and hiring satisfaction. Use insights to refine sourcing strategies, enhance efficiency, and improve the candidate experience. Implement new tools, automation, and recruitment strategies for ongoing optimization.
- Applicant Tracking System (ATS) Hygiene & Compliance. Maintain Lever (or equivalent ATS) data hygiene by ensuring candidate records are accurate, complete, and categorized appropriately. Regularly audit and clean outdated or duplicate records. Use ATS data to monitor hiring performance and recruitment KPIs. Follow standardized workflows for candidate submissions, feedback collection, and hiring decisions while ensuring compliance with GDPR, CCPA, and internal policies.
What You Bring
- 3+ years of recruiting experience, including 1+ year in corporate/in-house recruiting.
- Experience hiring for high-volume call centers and/or customer service representatives, financial services professionals, legal, and marketing positions,
- Proven ability to source and engage passive talent through multi-touch outreach and nurture campaigns.
- Experience partnering with colleges and career centers to build employer brand awareness.
- Strong interviewing skills, with the ability to assess technical capabilities, behavioral skills, and team fit.
- Exceptional written and verbal communication skills, with a talent for storytelling and candidate engagement.
- Highly organized and detail-oriented, with strong follow-up skills.
- A proactive, data-driven, and results-oriented mindset, thriving in a fast-paced environment.
- Experience with Applicant Tracking Systems (Lever or equivalent).
- A team player with a positive attitude, professional temperament, and a great sense of humor.
Bonus Points
- Experience in startup or high-growth environments.
- Familiarity with data-driven recruiting strategies and pipeline analytics.
- Background in employer branding and recruitment marketing strategies.
Education
- Bachelor’s degree or equivalent experience.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
