Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
The Opportunity:
As the primary HR partner for TrueAccord (“TAC”), you will play a pivotal role in shaping a thriving workplace, empowering talent through innovative HR programs, and enhancing leadership effectiveness through consultation and coaching. This role blends big-picture HR strategy with hands-on execution, ensuring alignment between HR initiatives and business goals while directly supporting employees and leaders.
You will serve as a trusted advisor and resource for senior management, guiding workforce planning, leadership development, and employee engagement strategies. At the same time, you'll handle complex employee relations cases, legal compliance, immigration processes, and day-to-day HR operations.
Success in this role requires 6+ years of HR experience, exceptional communication skills, and the ability to seamlessly switch between strategic and tactical work. This position is onsite at our Lenexa office, with potential for hybrid work in the future. You’ll be part of the TrueML People Team, reporting directly to the VP of People.
Benefits & Perks
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
- Company-paid short-term and long-term disability plus basic life insurance.
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members
What You'll Do:
- Drive HR Strategy & Workforce Planning. Partner with the People Team to develop and execute an HR strategy tailored to TrueAccord (“TAC”) needs. Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness. Facilitate workforce planning initiatives, helping TAC leadership ensure it has the right talent in place to achieve its business goals.
- Employee Relations & Compliance. Resolve complex employee relations cases, ensuring fair and legally compliant outcomes. Conduct internal investigations and the immigration process while working closely with our immigration partner, mitigating risks and maintaining compliance. Support TAC leadership during performance management, discipline issues, employee complaints, coaching, and employee engagement strategies. Stay up to date with labor laws and HR best practices, proactively addressing compliance risks.
- Leadership Development & Talent Management. Develop managers and leaders, enhancing their skills in coaching, performance management, and team development. Support succession planning and internal mobility to help TAC leadership ensure a strong leadership pipeline. Guide leaders in leveraging L&D programs and career development opportunities for their teams.
- HR Operations & Process Optimization. Collaborate with People Operations on leave administration, HR policies, and benefits inquiries. Promote self-service HR tools and ensure employees access key HR resources. Identify and lead process improvements to drive consistency and efficiency across subsidiaries.
- Employee Engagement & Culture. Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture. Support TAC leadership in developing employee engagement plans that strengthen retention and morale. Act as a change agent, guiding teams through organizational transitions and culture shifts.
- Additional Projects & Strategic Initiatives. Contribute to cross-functional HR projects that enhance the employee experience and drive business impact. Lead initiatives that foster an inclusive, high-performing, and values-driven workplace. Additional projects, and other types of initiative and administrative support as needed.
Job Requirements:
- 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.
- At least 3 years of experience in a call center or customer service industry.
- Proven track record in managing complex employee relations.
- Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Demonstrated ability to drive initiatives, influence outcomes, and achieve results.
- Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders.
- Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
- High integrity, confidentiality, and professionalism.
- Strong sense of urgency and ability to work independently.
- Experience engaging with diverse employee groups and adapting communication style to various cultural backgrounds.
- Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion.
- Ability to work with minimal supervision and make time-sensitive decisions.
Nice to Haves:
- Experience with Rippling, Okta, Confluence, Jira, and G-Suite.
- Experience working with contingent / BPO workforce.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
