Receptionist (12-Month Contract)

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes, meditation workshops, nutritional consultations, and wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

Fulfill first point of contact as a Receptionist for our organization. The individual is expected to be service focused, demonstrating flexibility and adaptability in a fast-paced environment. The position includes greeting all guests, administration of visitor management system, processing day passes for security access, service request ticket assignment administration, and booking small meeting rooms. This role performs a broad range of reception, office and meeting rooms support duties, demonstrating a superior level of service and support to our guests and employees.

What you will do:

NOTE: Required to be in office full-time (not hybrid)

Main Reception Duties

• Welcome and show guests to meeting rooms

• Ensure proper registration of all guests upon their arrival

• Manage meeting room calendars for conference center

• Maintain overall appearance, tidiness of reception areas and conference floor meeting rooms

• Provide coffee service for meeting rooms in conference center

• Redirect all calls as required to the appropriate personnel or groups

• Opening and closing procedures of the reception desk

• Receive and record Pension document intake

• Liaise with property management to report deficiencies and coordinate service requests with building maintenance as needed.

• Provide triage support for incoming work order tickets

• Administer day pass cards, providing to those employees who have forgotten or misplaced their card

• Monitor security cameras throughout HOOPP

• Provide data entry assistance when needed

• Other tasks as assigned

What you bring: ​

• 2+ years general office experience, including reception administration

• Grade 12 diploma /College diploma

• Experience in front-line customer service

• Demonstrated professionalism

• Proven interpersonal/communication skills

• Proven superior customer service practices and experience

• Excellent computer skills for administrative support 

• Strong attention to detail

• Ability to work with minimal supervision

• Demonstrated ability to handle confidential and sensitive information with discretion

• Experience in collaborating and building trusted relationships across diverse teams

• Proven history of reliability, attendance and punctuality

• Proficient in Microsoft Office Suite

• Experience with Ccure an asset

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