RCM Manager

We’re hiring a Revenue Cycle Manager to own billing outcomes across a portfolio of accounts.

This is a hands-on role focused on resolving complex billing issues, working with payers, and driving claims to reimbursement. You will be the primary billing owner for your assigned accounts, stepping in on escalations, investigations, and onboarding support when needed.

This is not a pure execution role, you are expected to identify issues, problem-solve, and drive resolution end-to-end.

• Own billing performance for a set of provider accounts

• Investigate and resolve complex claim issues, denials, and reimbursement gaps

• Work directly with payers to follow up, escalate, and resolve claims

• Identify root causes of billing issues and ensure they are addressed

• Support onboarding of new accounts, including billing setup and early claim submission

• Join provider calls when needed to support onboarding, troubleshooting, or escalations

• Partner with account managers to triage and resolve billing-related issues

• Spot patterns in denials or failures and recommend process improvements

• Help establish best practices for billing workflows and payer interactions

• 4+ years of experience in revenue cycle management or medical billing

• Strong experience with denials management, payer follow-ups, and claim investigations

• Deep familiarity with US healthcare billing workflows

• Ability to independently own problems and drive them to resolution

• Comfortable communicating billing issues clearly (internally and externally)

• Strong critical thinking skills — not just task execution

• Detail-oriented with the ability to identify patterns and root causes

• Experience in pharmacy, ambulatory care, or digital health is a plus

• Claims move efficiently from submission to reimbursement

• Denials are resolved quickly and root causes are addressed

• Providers gain confidence in billing performance

• Complex issues are handled without creating bottlenecks

• Billing operations scale without constant escalation

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with People and Culture to get to know you better and discuss role expectations

2. A 90 minute interview and scenario session to showcase your problem-solving and communication skills

3. A 30-minute call with cross functional team member(s)

4. An offer, contingent on mutual alignment

At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized, not make decisions. We believe AI should make great people more effective, not replace the thinking and judgment that great hiring requires.

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

• Globe and Mail – Canada’s Top Growing Companies (2025): MedMe was recognized on The Globe and Mail’s list of Canada’s Top Growing Companies, based on audited three-year revenue growth. 🔗 Link

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link