Jobs at MedMe Health (YC W21)

Own MedMe’s in-house IT function across identity and access, endpoint management, security operations, data protection, infrastructure, workplace technology, service delivery, compliance, and vendor management. The role administers tools, manages device and access lifecycles, handles incidents and vulnerabilities, supports SOC 2 and HITRUST audits, oversees the IT budget, and transitions responsibilities from the MSP to internal operations.

Sell MedMe’s cloud-based pharmacy platform and AI products to independent pharmacies across Canada through high-volume remote and field-based sales. Manage a large pipeline, build relationships with pharmacy owners, drive new-store and expansion sales, track conversion velocity, support banner partnerships, and relay pharmacist feedback to product teams. Regular travel to assigned pharmacy locations is expected.

Own Canadian enterprise expansion and strategic partnerships by selling new products into existing accounts, leading RFPs and provincial proposals, developing health authority and association relationships, evaluating EMR integration build-versus-partner decisions, and managing an Indie/Field Account Executive. The role requires complex B2B sales experience, healthcare or regulated-industry knowledge, government and association relationship management, and partnership development expertise.

Own MedMe’s largest Canadian enterprise and partnership accounts, driving retention, adoption, account growth, and lower-level upsells. Serve as the senior point of contact for major national relationships, build account plans and QBR cadences, manage executive relationships, and partner with Product, Customer Success, and Support to resolve escalations. The role transitions day-to-day account ownership from the founders and requires strong enterprise relationship management in a hybrid Toronto-based environment.

Build and operate MedMe’s AWS platform, including infrastructure, deployment pipelines, observability, audit logging, and security controls. Lead platform initiatives, consolidate CDK configurations, improve deployment workflows, support engineering teams, and guide infrastructure security and compliance. The role requires strong Terraform expertise, hands-on AWS CDK experience, production infrastructure ownership, and on-call experience. It is hybrid in Toronto with occasional travel.

Lead development and productionalization of a greenfield desktop automation product. Architect scalable, reliable automation workflows, ensure HIPAA-level security, support US expansion (data residency, localized auth), and experiment with AI/ML to improve automation accuracy. Mentor team members and represent the product in client and company forums.

Lead end-to-end development and production ownership of AI-driven backend capabilities and LLM/voice agent workflows. Improve reliability, observability, security, and operational maturity while iterating quickly from customer feedback and scaling team delivery.