Teams at MedMe Health (YC W21)

Lead development and productionalization of a greenfield desktop automation product. Architect scalable, reliable automation workflows, ensure HIPAA-level security, support US expansion (data residency, localized auth), and experiment with AI/ML to improve automation accuracy. Mentor team members and represent the product in client and company forums.

Serve as the senior owner for top enterprise customers, combining account management and project delivery: lead onboarding and go-lives, coordinate engineering and product for technical delivery, run QBRs and cadences, drive retention/renewals, and maintain accurate HubSpot records.

Own billing performance for assigned provider accounts: investigate and resolve complex claims and denials, work with payers, support onboarding and billing setup, identify root causes and recommend process improvements, join provider calls, and partner with account managers to scale billing operations.