Quality Improvement Specialist - Quality Management

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Manager, Quality and Patient Safety, the Quality Improvement Specialist has a keen interest and demonstrated experience in supporting quality improvement and patient safety activities. This role will be responsible for supporting corporate initiatives to minimize harm to the patient; conducting daily surveillance on patient safety incidents, supporting root cause analysis for specific patient safety incidents and care trends while assisting managers and teams. Assisting with the patient safety incident reviews through coordinating processes of conducting the quality of care reviews, The Specialist will support with the planning and implementation of any Accreditation-related activities and support programs with their work for Accreditation along with raising awareness and understanding of accreditation and its alignment with Osler’s strategic plan. The Specialist will support in leading engagement activities with frontlines members to support knowledge translation related accreditation and patient safety incident management. The Specialist will collaborate closely with quality improvement consultants to execute quality improvement projects and initiatives providing data analysis, project management support and contributes supporting a corporate continuous performance improvement culture resulting in enhanced quality care, patient safety and a positive patient experience.

The successful candidate will actively maintain various systems databases and online applications that assist in patient safety incident management activities (e.g. the incident reporting system, the repository of critical and non-critical incidents data bases). The ideal candidate will have excellent interpersonal and communication skills, strong relationship-building skills and have an ability to prioritize and support multiple projects simultaneously.

Accountabilities:

• Supporting multidisciplinary team meetings to investigate incidents and identify underlying causes by utilizing tools such as five whys and failure mode and effects analysis etc.
• Complete document findings and develop action plans
• Share RCA and gap analysis reports with relevant stakeholders and hospital leadership
• Support process mapping by understanding the process and supporting interviews and observations with relevant stakeholders
• Support the development of process maps in collaboration with staff at all levels
• Support in the dissemination of recommendations for process improvements and presenting them to stakeholders
• Provide relevant trainings on quality and patient safety principles
• Support hospital accreditation preparation activities and survey
• Support the development of memos, educational materials and resources for quality and patient safety
• Support in the development of relevant presentations for hospital leadership
• Support in the review and update as required of relevant policies and procedures to reflect current best practices
• Conduct literature reviews to stay updated on the latest evidence-based practices
• Connect with other organizations for environmental scans to identify and adopt best practices from other organizations
• Support in the collection and analysis of data using relevant tools
• Support in the development of presentations, briefing notes and reports to share findings with staff and leadership
• Support quality improvement projects based on organizational goals by drafting project plans, timelines, and metrics for success
• Use plan-do-study-act cycles to test and implement changes
• Evaluate the impact of quality improvement projects and share findings

• Graduate of a related health care profession
• Member of a regulated health discipline preferred
• Minimum of two years clinical experience to understand patient care process
• Minimum one to two years experience of quality improvement, patient safety and process improvement
• Proven ability to remain up-to-date with health care quality assurance trends, practices and legislation
• Proven ability to support and coordinate activities related to quality improvement, patient safety and accreditation
• Experience in collecting, analyzing and interpreting data for the purposes of quality improvement
• Experience in project management an asset
• Demonstrated understanding of quality improvement methodologies
• Proficient in collecting, analyzing and interpreting data, excellent computer skills, experience with databases
• Understanding of and experience with Accreditation methodology preferred
• Experience with Canadian patient safety incident analysis framework
• Exceptional computer skills
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

Annual salary:
Minimum: $73,807 annually
Maximum: $92,274 annually

Internal application deadline: July 16, 2026

#LI-CA1

#FT

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.