QA Engineer

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

Primary Functions

• Work with the team to ensure bugs are triaged and resolved in time, creating a culture of quality in the production teams you are part of.
• Create and execute test plans on multiple projects concurrently, documenting results and working with teammates to identify root causes.
• Seek to understand project and customer context, objectives and use cases.
• Identify test scenarios that are critical and repetitive and automate them, overseeing their execution and maintenance.
• Collaborate with project teammates to deliver high quality software that meets customer requirements.
• Develop strategies for continuous improvement of software and its quality, such as manual test plans, automated testing technologies, performance and load testing frameworks, etc.
• Work closely with customers and project teammates to ensure requirements are testable and the delivered solutions are coherent, consistent and complete.
• Contribute to project functions by attending standups and planning meetings, contributing to risk and hazard identification and analysis, identifying issues and working to resolve them.
• Understand the highly technical features and functionality of Smile Digital Health’s products in detail in order to plan for testing and other QA activities.
• Mentor new team members.
• Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
• Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
• Comply with the privacy, security and confidentiality policies.

Pre-requisites

• Minimum 5 years experience in software testing.
• Excellent problem recognition and problem-solving abilities.
• Excellent analytical, interpersonal, prioritization, and organization skills.
• Demonstrated ability to work in a team and interact effectively with teams, stakeholders and clients.
• Proven knowledge and judgment in escalating issues when needed.
• Experience in electronic health records or systems integration projects an asset.
• Experience in REST API and Web application testing using tools such as Postman.
• Experience working with automated testing tools is an asset; our products are highly technical in nature and automated testing adds a great deal of value.
• Successful completion of an undergraduate degree required in Health Informatics, Computer Science, Engineering, Business or related field is preferred.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.