Netomi Logo

Netomi

Prompt Engineer

Posted 2 Days Ago
Be an Early Applicant
In-Office or Remote
Hiring Remotely in Toronto, ON, CAN
Mid level
In-Office or Remote
Hiring Remotely in Toronto, ON, CAN
Mid level
Design, optimize, test, and benchmark prompts and agent tool descriptions to improve AI performance. Collaborate with Customer Success and Data Science, automate evaluation and testing, document prompt practices, and research new NLP and model-specific prompting strategies.
The summary above was generated by AI
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Responsibilities

  • Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.

  • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.

  • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.

  • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.

  • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.

  • Strong understanding of natural language processing (NLP) and machine learning principles.

  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.

  • Proficiency in programming languages such as Python.

  • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.

  • Strong written and verbal communication skills.

  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Nice to Have

  • Should have a minimum of 5 years of working in data science

  • Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.

  • Knowledge of data visualization tools and techniques.

  • Background in linguistics or computational linguistics.

  • Experience with agile development methodologies.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Netomi Toronto, Ontario, CAN Office

Toronto, Canada

Similar Jobs

Block Logo
Block

Software Engineer

59 Minutes Ago
In-Office or Remote
CA
Mid level
Mid level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Build and operate ingestion, reconciliation, and reporting systems that reconcile card-network and partner settlement files against internal transactions. Deliver end-to-end features for traceability, accounting journals, tax and regulatory reporting, and compliance tooling while ensuring reliability, scalability, and data privacy.
Top Skills: Ai ToolsAirflowAWSBigQueryCi/CdDelta LakeGoHadoopIso-8583JavaKafkaKubernetesObservabilityPysparkPythonSnowflakeSparkSQLTemporalTerraform
Block Logo
Block

Program Manager

59 Minutes Ago
In-Office or Remote
CA
Senior level
Senior level
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead development and implementation of AI legal and compliance frameworks. Conduct cross-functional AI reviews, maintain governance docs (model cards, impact assessments), partner with engineering on transparency and fairness requirements, build incident response and monitoring processes, and scale AI legal review workflows.
Top Skills: Ai/MlAlgorithmic Impact AssessmentGenerative AiLlmsModel CardsModel Monitoring
Sailor Health Logo
Sailor Health

Executive Assistant

An Hour Ago
Remote
Canada
Entry level
Entry level
Healthtech • Social Impact • Telehealth
Provide high-touch operational support to the founders: manage calendars, travel, onboarding, HR workflows, NYC office operations, event coordination, meeting materials, triage communications, and ad hoc projects to keep the company running smoothly.

What you need to know about the Toronto Tech Scene

Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account