Project Coordinator – Income Qualified Residential Programs
Location: Greater Toronto Area and surrounding areas, Ontario
Ready to make a difference?
ICF is seeking a Project Coordinator to support the delivery of income‑qualified residential energy efficiency programs serving single‑family and multi‑family building types. This role plays a critical part in ensuring high‑quality, on‑time, and compliant program delivery in collaboration with utility clients, internal delivery teams, and external partners.
Reporting to a Program Manager, the Project Coordinator serves as the primary delivery lead for day‑to‑day program execution, coordinating ICF’s cross‑functional responsibilities including IT systems, marketing and outreach, trade ally engagement, application processing, quality assurance/quality control (QA/QC), and reporting. This is a client‑facing, intermediate‑level position suited to professionals who bring strong organizational skills, sound judgment, and experience supporting residential or income‑qualified program delivery.
Why you will love working here:
Quality of life: Flexible work arrangements, emphasis on work‑life balance, and supportive team culture
Investment in the community: Paid volunteer time and donation‑matching opportunities
Investment in you: Professional development support, tuition reimbursement, and access to learning resources
Financial well‑being: Competitive compensation, extended health and dental benefits, RRSP savings plan with company contribution
And many, many more (Ask your recruiter for more details!)
What you will be doing:
Coordinate day‑to‑day delivery of income‑qualified residential energy efficiency programs, supporting both single‑family and multi‑family offerings
Act as the primary point of coordination across internal delivery functions, including:
- IT and program systems support
- Marketing and customer outreach teams
- Trade ally and contractor management
- Application processing and customer support leads
- QA/QC activities
- Program reporting and data tracking
Support the Program Manager in executing program plans, delivering against scope, schedules, and performance metrics
Track milestones, risks, and dependencies across workstreams; escalate issues and recommend corrective actions as needed
Participate in client meetings, prepare materials, and support program status updates, reporting, and deliverables
Coordinate development and maintenance of program documentation, procedures, and tracking tools
Support implementation of process improvements related to customer experience, vendor management, data quality, and program efficiency
Collaborate with finance and reporting teams to track program activity, budgets, and key performance indicators
Ensure program delivery aligns with contractual requirements, client expectations, equity objectives, and applicable regulatory or utility guidelines
Contribute to a collaborative, solutions‑oriented team environment while managing multiple priorities in a fast‑paced setting
Take a data‑driven approach to management and decision‑making
What we need you to have (minimum qualifications):
Bachelor’s degree in a relevant field (e.g., business administration, environmental studies, engineering, public policy, or related discipline), or equivalent combination of education and experience
4+ years of progressive experience supporting program delivery, project coordination, or operations in a related field
What we would like you to have:
Experience coordinating cross‑functional teams and managing multiple workstreams simultaneously
Experience supporting residential, income‑qualified, or utility‑funded programs
Strong organizational, time‑management, and problem‑solving skills
Excellent written and verbal communication skills, including experience preparing client‑facing materials
Proficiency with standard business tools (e.g., Microsoft Office applications, SharePoint, collaboration platforms)
Ability to work independently while escalating issues appropriately and supporting team goals
Experience working on income‑qualified or equity‑focused residential energy efficiency programs
Familiarity with utility‑administered or province‑/state‑regulated DSM programs
Experience coordinating trade allies, contractors, or third‑party vendors
Exposure to program tracking systems, CRM, or application processing platforms
Experience supporting QC/QA processes, reporting, or data validation
Comfort working in a client‑facing environment with public‑sector or utility stakeholders
Experience supporting both single‑family and multi‑family residential program offerings
Experience using data to forecast accurately and inform decision making
Comfort working with AI tools
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
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