Some of what you will do:
As Program Manager, you will lead the growth of Staples’ B2C and B2B payment portfolios, overseeing product and program management, salesforce engagement, marketing execution, reporting, and cross-functional collaboration to support day-to-day operations.
Specifically, You Will:
Communicate and champion the vision for Staples’ consumer and business payment programs
Recommend program and product improvements supported by business cases and customer insights
Partner with internal teams to develop and execute program roadmaps and enhancements
Communicate program goals and performance targets focused on customer acquisition and revenue growth
Act as a subject matter expert for payment programs and initiatives
Work with cross-functional teams to ensure programs receive the right focus and visibility
Develop and execute salesforce engagement initiatives, including SPIFFs, contests, and incentives
Create and maintain sales and training materials for internal teams
Monitor and report on program KPIs and performance metrics
Analyze results and provide insights and recommendations to improve performance
Monitor and share competitive trends across the Canadian consumer and business payments market
Some of what you need:
4+ years of product or program management
Post secondary education, preferably in business administration or a relevant discipline/field, or equivalent work experience
Project management accreditation an asset
Strong understanding of cards landscape & payments eco-systems
Demonstrated and focused desire to build and grow lines of businesses
Experience launching customer facing products; solid knowledge of waterfall and agile project management methodologies
Ability to think strategically and creatively
Strong interpersonal and communication skills; able to build relationships with internal/external groups
Self-motivated and results focused; able to work independently and proven track record of success
Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
Physical Requirements/Working Conditions:
Hybrid environment
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…
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