Program Manager, Issuing and Deposits

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Program Manager, Deposit Programs will work with critical deposit-holding or issuing partners to effectively manage the complexity of the fintech relationships while balancing the strategic priorities across the partnership. The successful candidate is responsible for providing exceptional partner experience while maintaining a high-level of in-depth knowledge of the relationship dynamics, pain points, and strategic planning.
The Role
The role will sit in our Issuing team and report to the Issuing and Deposits Strategic Account Lead. This team is responsible for delivering and maintaining world-class partnerships and is responsible for innovating with product teams along with establishing strategic direction for cards and actively managing the external ecosystem partners including networks, banks and vendors.
You will

• Develop business relationships with decision makers within companies that are vying for market share within the fintech industry
• Lead the development, execution, and continuous improvement of FBO account programs, ensuring timely and accurate onboarding, ongoing maintenance, and seamless operations.
• Work closely with product, engineering, risk, legal, and compliance teams to align on program management, ensuring all systems and processes meet regulatory and bank standards.
• Serve as a subject matter expert on FBO account programs, providing guidance and support to internal teams, external partners, and customers.
• Meet with internal and external stakeholders to respond and resolve complaints and conflicts in a positive and respectful manner.
• Works to identify risks and opportunities across multiple projects, lead/negotiate decision making for efficient and effective resolution
• Build deep relationships, across teams and different levels of the organization
• Partner directly, and where necessary lead, strategic banking partners to deliver in tandem with Cash App
• Work closely and provide technical guidance to Product teams during any changes or new implementations to the card or deposit programs
• Understanding of the Issuing and deposit contracts including obligations to partners while balancing unit economics
• Manage invoicing and POs for the markets, ensuring that they are within budget and invoiced correctly
• Optimise programs including operations and cost efficiency
• Participate and contribute to Monthly and Quarterly business meetings

You have

• 8+ Years experience in issuing payment cards
• Experience of credit card, prepaid & debit cards
• Proven experience in account management in the fintech ecosystem
• Ability to work both independently and as part of a team
• Excellent communication, negotiation, and presentation skills
• Ability to build rapport and trust with clients
• Strategic and analytical thinking abilities
• Capability to manage and prioritize multiple tasks effectively
• Strong data analysis skills, with the ability to identify trends, diagnose issues, and recommend data-driven solutions
• Experience leading complex, cross-functional projects from initiation to completion, with a track record of delivering results on time and within scope

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$180,000 - $270,000 USD
Zone B:
$171,000 - $256,600 USD
Zone C:
$162,000 - $243,000 USD
Zone D:
$153,000 - $229,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.