Role Description
As a Program Manager you will be responsible for the overall integrity and quality of the Program being delivered. This will involve developing and maintaining the Program environment and supporting each individual project within it.
A key responsibility is for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.
There will be a requirement to be able to create and maintain focus, enthusiasm and momentum across the entire Program both internally and externally. This is a very client facing role and requires the ability to build strong relationships with customers, often at a senior level. The role requires a background in technology or management consulting with experienced in leading large change Programs within the financial services industry.
Specific Role Responsibilities
Program Management
Oversee multiple projects within the change Program, ensuring Program goals are reached.
Monitor expenditure and costs against delivered and realised benefits as the Program progresses
Ensure effective quality assurance and the overall integrity of the Program both internally & externally
Plan and manage the Program through proactively monitoring its progress, resolving issues and initiating appropriate corrective action
Manage and maintain a strong relationship with FNZ customers across all elements of the Program. Ensuring their expectations are managed and align to our delivery planning.
Understand the commercial environment FNZ operates within and work closely with the Client Director to deliver against FNZ’s commercial agreements.
Delivery Management
Manage the delivery of the Program through the full project lifecycle, from initiation through to implementation. ·
Ensure the Program delivers in-line with the FNZ Software Delivery Lifecycle (SDLC) and associated quality controls are met. Tracking that these are actively followed and managed across the Program.
Create and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria.
Ensure the FNZ Solution Centre understands all build scope through approved designs and specifications in accordance with the SDLC, collaborate with them to create a build and test plan that delivers against project milestones.
Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones.
Have strong relationships and take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan.
Take accountability for the overall estimating process for a project, and work collaboratively with the Lead Solution Consultant, Delivery Manager, and the Test Manager to estimate the work effort required to deliver the project scope within the agreed timescales and budgets.
Maintain accurate project status and project financial reporting for the entire project team.
Provide timely, precise, accurate and comprehensive project MI both internally and externally.
Understand the FNZ products and technology so you are able to identify and manage risks, issues, assumptions and dependencies through the full project lifecycle.
Build mitigation plans for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalated as is appropriate.
Have strong relationships with 3rd party suppliers and ensure they are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ.
Manage all operational readiness activities associated to the project, as required, ensuring that the appropriate training and handovers take place ahead of go-live.
Undertake post implementation reviews and ensure that lessons learned are captured and shared with the rest of the PM community.
Team Leadership
Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery.
Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work.
Create a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements.
Swiftly resolve any conflicts within the project team and/or related stakeholders both within and out with FNZ.
Be an active member of the PM community within FNZ, contributing to team sessions, supporting other Junior PMs and sharing best practice and lessons learned.
Help to develop and support other project managers within the project delivery team.
Knowledge of the regulatory environment in which FNZ operates, be responsible for managing the impact of all regulatory changes and ensure future change is built into project plans so FNZ clients have a compliant platform.
Experience Required
Required Industry Knowledge
Program Management experience with a proven track record of managing and delivering multiple projects.
Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in.
An understanding of the regulatory environment FNZ operate within.
Managing 3rd party suppliers.
Significant experience in leading the delivery of business critical projects, preferably Software implementations within Financial Services.
Experience of managing stakeholders to executive level
Required Knowledge and Skills
First class honours degree, masters, MBA or equivalent experience
Confident, and able to take initiative given client and delivery focused environment;
Independent, self-directing and delivery focused working style;
Commercially aware; · Excellent organisational, administration and time management skills;
Good team communication skills, confident in dealing with internal and external clients;
Highly developed written and oral communication skills;
What FNZ offers:
A competitive base salary, bonus, and paid time off.
FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
Employer-paid medical, dental and vision insurance, and more.
We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
#LI-BE1
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
