Your Title: Product Support Analyst
Job Location: Richmond Hill, ON (Hybrid)
Our Division: Customer Support, Applanix AMS
What You Will Do
● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
● Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
● Participate in the technical training of staff and clients in the use of company products.
● Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
● Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity and recommend product enhancements to engineering and sales staff.
● Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
● Responsible for maintaining a quality customer database.
Employee Value Proposition (EVP)
This position offers an excellent opportunity to engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.
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Advanced Technical Support
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Problem Analysis and Reporting
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Customer Installation and Training
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Documentation and Knowledge Sharing
What Skills & Experience You Should Bring
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University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing,
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Navigation, GIS, Geography or related field.
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Knowledge and experience in Mobile Mapping, Photogrammetry and Remote Sensing.
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Knowledge in GNSS/IMU technology is preferred.
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Ability to describe complex technical facts in an understandable way.
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Excellent problem solving and analytical skills.
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Excellent interpersonal and communications skills.
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Excellent customer service skills.
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Willing to undertake business trips for training purposes.
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Ability to manage stressful situations.
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Ability to work independently and in a team environment.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About Your Location
In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
About Our Division
Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
Top Skills
What We Do
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com.
Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
