Product Owner

We are seeking a strategic and results-driven Product Owner to join our Wealth Product team, discovering and delivering solutions for Manulife’s Canadian Wealth business.  This role is pivotal in shaping, prioritizing and executing our roadmap to optimize CRM capabilities for both our employee and independent wealth advisor channels, enabling seamless advisor experiences and driving business outcomes.

Position Responsibilities:

• Drive discovery and solution design with stakeholders; translate business needs into high-quality, feasible requirements.

• Lead customer-centric design and data-driven decision-making; run experiments, A/B tests, and pilots to validate value.

• Lead backlog management: author epics/stories, maintain clear acceptance criteria, and ensure continuous prioritization aligned to business OKRs and KPIs.

• Partner with engineering, architecture, and Salesforce admins to deliver iterative releases using Agile/Scrum.

• Identify resource needs for implementation and establish roles, expectations, and goals with team members.

• Oversee and manage implementation support, including triaging system issues and prioritizing resolution steps, while partnering with support teams to execute change readiness, training/enablement and user adoption.

• Plan and execute measurement solutions to determine success and oversee ongoing improvement, as necessary.

• Partner with leadership on the product vision, roadmap, and success metrics for CRM capabilities.

• Provide effective and regular communication within the implementation team, stakeholders, sponsors and management.

Required Qualifications:

• Bachelors’ degree.

• 5–10+ years experience in product management or product ownership in enterprise CRM/service domains, preferably in Salesforce Financial Services Cloud.

• Strong understanding of wealth management business models, including both employee and independent advisor channels.

• Proven experience in executing complex, multi-dimensional technology and business process initiatives within an agile methodology framework.

• Proven experience in stakeholder management (both internal and external). Collaborative mindset with good persuasion and influencing skills.

• Familiarity with data governance, privacy, and compliance frameworks.

• Ability to influence and drive sustainable change across a diverse set of constituents.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in Massachusetts, please note the salary range is $92,475- $160,290 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. 

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.