Job Description
DESCRIPTION:
Duties: Collaborate with Product and Operations to develop and implement product roadmaps and overall strategy. Drive process and technical improvements to the product onboarding process. Develop thought leadership and a customer- centric vision for product onboarding capabilities. Take ownership of the agile development process through story creation and product delivery. Work closely with cross-functional partners and clients to understand merchant and client needs, industry changes, and how to drive meaningful solutions for clients. Collaborate with sales, sales support, marketing, and operations partners to engage customers and educate them on the specific features and functionality of JPMorgan Chase & Co. products and platforms. Help customers solve problems and craft viable solutions that can be delivered to market. Own a set of products, features, or functions, including documentation, messaging, positioning, and business model, so that all stakeholders have access to clear consumable information. Partner with external partners and customers to promote Merchant Services offerings and socialize those offerings in a way that positions JPMorgan Chase & Co. as the go-to market partner for payments solutions. Support all controls and compliance requirements, and ensure that all pre- and post-launch conditions are met in order to release the product on time and within budget. Ensure the product suite is managed end-to-end during all phases of the product life cycle (introduction, growth, maturity, decline, and sunset). Identify performance metrics and manage to achieve successful outcomes. Create and deliver customer experiences that delight and positively influence customer and employee NPS. Structure and present reporting and updates to senior management. Identify issues quickly, escalate them, and bring them to closure, with a critical focus on the client experience. This position requires up to 10% domestic travel.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Systems Engineering and Management, Civil Engineering, Computer Science, Business, or related field of study plus 2 years of experience in the job offered or as a Product Manager, Product Owner, or related occupation. The employer will alternatively accept a Bachelor's degree in Systems Engineering and Management, Civil Engineering, Computer Science, Business, or related field of study plus 5 years of experience in the job offered or as a Product Manager, Product Owner, or related occupation.
Skills Required: Requires experience with the following: creating Product Roadmaps and Product Strategy through MS PowerPoint or Confluence; using JIRA to write deliverable and Epic to document product requirements; owning and maintaining product and sprint backlogs and release plan with an understanding of business priorities using Agile and waterfall methodology in JIRA; tracking and reporting on Product KPIs using analytics tools including Google Analytics and Adobe Analytics; using SQL and Oracle database to write queries for troubleshooting and creating data driven insights; facilitating daily standup, and conducting product backlog refinements to analyze and prioritize features; Using MS Excel, MS visio and MS Word to create insightful strategies and presentation for stakeholders; using UI/UX design tools including Figma, Balsamiq and Sketch to create mockups and wireframe for simple and intuitive user interface.
Job Location: 8181 Communications Pkwy, Plano, TX 75024. This position requires up to 10% domestic travel.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
