Job Description
Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics
Description for Internal Candidates
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Onboarding and Acclimation, you are an integral part of the team that innovates new product offerings and leads the end-to-end product lifecycle. As a core leader, you are responsible for acting as the voice of the customer and developing products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will work as an individual contributor to set the vision and strategy, gather and analyze data, prioritize features on a roadmap, collaborate cross functionally, and analyze product performance.
Job responsibilities
- Develops a product strategy, product vision, and roadmap that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Defines and drives the product vision and strategy for customer lifecycle management, focusing on acquisition, engagement, retention, and loyalty
- Conducts market research and competitive analysis to identify trends, opportunities, and customer needs. Use insights to inform product development and positioning
- Works closely across tech and non-tech teams to ensure successful product development and launch
- Gathers and analyzes customer feedback and data to inform product decisions. Use customer insights to drive continuous improvement and innovation
- Communicates product vision, strategy, and progress to stakeholders at all levels of the organization. Build consensus and alignment around product goals
- Mentors and guides junior product managers and team members. Foster a culture of collaboration, innovation, and excellence within the product team
- Defines and tracks key performance indicators (KPIs) to measure the success of customer lifecycle initiatives
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Able to successfully launch and manage products that drive customer engagement and retention
- Strong analytical skills and experience with data-driven decision-making
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams
- Experience with agile development methodologies and tools including Jira
- Passion for understanding customer needs and delivering exceptional user experiences
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Marketing, or a related field; MBA or advanced degree preferred.
- Experience in developing and implementing personalization strategies
- Ability to adapt to changing priorities and manage multiple goals simultaneously
- Knowledge of UX principles to ensure that personalization efforts enhance the overall user experience
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
