Product Lead, Food & Beverage Service

The Role
Square services millions of diverse merchants across four primary audiences. Restaurants are at the heart of Square, we serve sellers of all sizes, from your local restaurant to larger chains. The restaurant industry is at an inflection point where technology is becoming more important than ever in shaping a restaurant's success. The Food & Beverage team is helping sellers build and grow smart businesses that can adapt to evolving diner demands, all while maintaining a sense of hospitality. The team builds and maintains a number of tools for these sellers within the Block ecosystem: the Restaurants Point of Sale (POS), the Kitchen Display System (KDS), Order Management, and Back Office reporting tools. We also partner closely with other product teams across Square and Block to bring value to food and beverage sellers by integrating our customer engagement (e.g. Online Ordering, Loyalty, Gift Cards), first party hardware, labor management, and banking products into our solutions.
As Product Lead for the Food & Beverage's Service team you will be responsible for driving the Square's roadmap aimed at helping restaurant operators. You'll own the Square for Restaurants product: point of sale, kiosk, and kitchen display system applications. You'll manage a team of product managers focused on specific restaurant concept types such as quick-service and full-service. You'll need to understand and make tradeoffs between short and long term product growth, and be ultimately accountable for product adoption and seller satisfaction, for all Food & Beverage sellers at Square.
You will:

• Direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas
• Develop product strategies and roadmaps to address seller needs and drive business growth.
• Deeply understand the industry and use industry knowledge to help shape the go-to-market and product-led strategy.
• Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.
• Drive project execution across multiple functions and organizations
• Anticipate non-obvious risks and resolve highly complex issues.
• Define project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.
• Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.

You have:

• 8+ years of product management experience or equivalent
• A strong sense of user empathy and interest in supporting independent businesses
• Strong design and product sensibilities
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Experience applying data to drive personalized experiences at scale
• Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600 - $359,400 USD
Zone B:
$239,600 - $359,400 USD
Zone C:
$239,600 - $359,400 USD
Zone D:
$239,600 - $359,400 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.