Principal Product Consultant

The Principal Product Consultant role is a functional leadership role that requires a proficient knowledge of Fenergo’s SaaS solution and the delivery methodology. As a leader in the Product Consultant practice, the candidate is expected to support the growth and development of Product Consultants and to promote a high performing culture among the practice.

The Principal Product Consultant will lead by example, from execution of best practices in project delivery, including SME and solutioning support, to resolving functional challenges that will require a strong ability to influence and partner amicably and tactfully across functional teams.

The Principal Product Consultant will also have oversight in a share of the AMER project portfolio to ensure clients realize the value of investment in Fenergo’s SaaS Solution. The candidate is expected to provide and promote best practice design and functional architecture consultancy to clients and within project teams.

In this role, the Principal Product Consultant is also expected to have strong commercial acumen and an understanding of the commercial impact at all stages of delivery. The Principal Product Consultant will also support client solutions and sales as needed, ensuring best practice design and identifying client needs for alignment with product strategy.

The role requires occasional travel (up to 30%). Candidates must have no travel restrictions.

Main Responsibilities:

• Provide comprehensive customer demonstrations on Fenergo’s SaaS solution
• Communicate effectively with clients and be considered a confident product expert
• Challenge clients on requirements, to drive optimum solution design and aligned with configuration best practices and Fenergo product strategy
• Analyse and determine problems/opportunities and solution resolutions
• Foresee and escalate issues in a timely manner, avoiding negative impact on the project success
• Drive internal and external communications aimed at effectively managing stakeholder expectations
• Act as an escalation point for project issues arising in assigned portfolio of projects for oversight
• Plays a supporting role in shaping the direction of the Product Consultant Practice
• Support employee development by becoming an SME in multiple parts of the Fenergo SaaS Product
• Promote and provide clear and concise documentation for seamless transfer of projects amongst team
• Implement efficiencies and improvements that drive consistent, repeatable, successful delivery
• Provide support to pre sales and sales as needed
• Keep up to date with changes in product offering and content hub
• Support the Functional Delivery Org. in regional change management efforts
• Cascade global and regional organizational goals and initiatives to the team

Required Experience & Skills

• Minimum of 10 years’ experience implementing, consulting or managing software projects and working on the vendor side
• Strong in presentation and communication skills
• Strong interpersonal/leadership skills
• Excellent written and oral communication skills
• Excellent organisation skills
• Effective listening skills
• Experience offering design solutions
• Experience leading client engagements and leading a team

Education

• Degree in Business/Technology or equivalent

Our promise to you  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Healthcare cover with Canada Life  
• Retirement savings plan 
• Employee Assistance Programme  
• Opportunity to earn an annual company bonus  
• 20 days PTO  
• 3 company closure days 
• Extensive training programs, classroom and online, through ‘Fenergo University’ 
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 
• Buddy system for all new starters 
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies. 
• Defined training and role tracking to allow you see and assess your own career development and progress.  
• Work From Home set-up allowance  

Diversity, Equality, and Inclusivity 

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.