Client-facing pre-sales architect leading discovery, solution design, and pursuit activities for enterprise commerce. Designs high-level commerce and integration architectures, creates prototypes, guides proposals and pricing, manages stakeholder relationships, and ensures delivery alignment and commercial viability.
About Umbrella
About Tidal Commerce Inc.
Role Overview
Key Outcomes:
Client Engagement & Discovery
Experience Requirements:
Technical Skill Set Requirements:
Core Values Alignment
What We Offer
Compensation
Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact.
With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach.
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.
- Recognized as a Shopify Plus partner.
- Expertise in headless and composable technologies.
- Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
- Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
- Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
This is a client-facing engagement role that requires a balance of solution architecture knowledge, pre-sales leadership, and commercial acumen. The Engagement Lead will work closely with clients, delivery teams, and sales leadership to design solutions, manage pursuits, and guide opportunities from discovery through proposal and handover to delivery.
This role requires regular client interaction and is suited for professionals who can operate at an architect-level technical depth while leading engagement and sales processes.
This is an active requirement for a candidate based in Canada who can work in alignment with Eastern Time Zone business hours.
- Lead or significantly contribute to a number of responses identified for major client opportunities annually
- Facilitate discovery workshops to understand business goals, technical requirements, and operational constraints
- Translate business requirements into scalable technical solution approaches
- Develop clear solution narratives and architecture recommendations aligned with delivery capabilities
- Create proof-of-concept demos or prototypes to validate proposed solutions
Solution Development & Technical Leadership
- Design high-level solution architectures for commerce and integration ecosystems
- Define system integration strategies across enterprise platforms
- Provide technical guidance during pursuit and proposal phases
- Evaluate feasibility, risks, and dependencies in proposed solutions
- Ensure alignment between business requirements and technical implementation strategy
Relationship & Opportunity Management
- Build and maintain relationships with client stakeholders, including executives and technical leaders
- Collaborate with Business Development teams to identify and qualify new opportunities
- Participate actively in end-to-end sales cycles from qualification through proposal submission
- Represent the organization as a trusted advisor in client engagements
- Contribute to pipeline growth and pursuit success
Commercial & Proposal Leadership
- Lead the development and execution of opportunity pursuit strategies
- Support pricing strategy discussions and commercial negotiations
- Contribute to proposal quality, responsiveness, and win rates
- Ensure solution designs align with delivery feasibility and margin targets
- Coordinate internal teams across technical, delivery, and commercial functions
- 10+ years of total professional experience with at least 3 - 4+ years of pre-sales or solution engineering experience
- Experience operating at Solution Architect / Pre-Engagement Engineer level
- Delivered at least two production implementations in enterprise environments
- Strong background in B2B and B2C commerce implementations
- Experience working in consulting, digital commerce, or enterprise technology environments
- Comfortable operating in client-facing and sales-driven roles
Technical Skill Set Requirements:
Must Have:
- Strong experience with modern commerce platforms (e.g., Shopify, commercetools) across B2B and B2C, including enterprise implementations
- Proven integration experience with ERP systems (mandatory) and at least one cloud platform (Microsoft Azure, Google Cloud Platform, or Amazon Web Services)
- Experience with event-driven or message-based architectures (e.g., Apache Kafka, Confluent)
- Familiarity with promotions and pricing workflows in commerce environments
Good to Have:
- CRM integration experience, preferably Salesforce Sales Cloud
- Exposure to Salesforce Order Management System and Salesforce Service Cloud
- Familiarity with marketplace platforms, PIM, OMS, integration automation, and promotion engines
- Hands-on experience with AI coding tools (e.g., GitHub Copilot, Claude)
- Understanding of agentic systems, composable commerce, and API-first architectures
The ideal candidate should embody Umbrella - Tidal’s core values, including:
✅ Curious – Invest in inquiry to craft customer-centric experiences.
✅ Agile – Respond swiftly by anticipating change and leading it.
✅ Reliable – Consistently deliver outcomes.
✅ Effective – Plan, design, and build with the outcome in mind.
- Competitive compensation package (Base Salary + performance bonus tied to closed deals — total compensation scales with your results )
- Opportunity to work with a talented and passionate team
- Continuous learning and professional development opportunities
- Collaborative and innovative work environment
- Flexible work arrangements
Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.
The base pay range for this role is CA$170,000 – CA$200,000 per year.
Similar Jobs
Big Data • Fintech • Mobile • Payments • Financial Services
Lead the Shopping Experiences roadmap to launch and scale DTC checkout, offers, and preference surfaces. Define hypotheses and metrics, run experiments and incrementality testing, optimize CAC→LTV, and partner cross-functionally with Engineering, Design, Risk, and Compliance to drive conversion, activation, and revenue.
Top Skills:
AmplitudeClaude CodeCursorSQL
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead global M&A, investments, and post-closing tax integration/compliance. Partner with internal and external stakeholders on structuring, perform tax modeling (e.g., Sections 382/383), research complex tax issues, manage income tax audits, and support Treasury, state planning, and special tax projects.
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Lead and own a portfolio of issuer and processor partner relationships end-to-end. Drive partner onboarding, technical integration, BIN setup, approvals, pilot and GA readiness. Coordinate cross-functional stakeholders, define milestones, mitigate risks, build governance/SLAs/incident protocols, and advise leadership on partner strategy and regulatory changes. Engage executive partners and use AI tooling to streamline reporting and diligence.
Top Skills:
AIBinLlmMastercardVisa
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
