Develop and maintain relationships with VIP gaming customers, drive sales metrics and net revenue, promote loyalty, and deliver exceptional player experiences. The role executes responsible gaming policies, analyzes player data and trends, recommends customer solutions, and resolves escalations with internal teams. Candidates need a related bachelor's degree or five years of relevant gaming, hospitality, sales, or marketing experience, plus the ability to obtain and maintain required gaming licenses.
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
What You'll Do
What You'll Bring
#LI-KJ1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The Crown Is Yours
Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.
What You'll Do
- Develop and maintain strong relationships with premier players through providing services and building player loyalty.
- Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
- Compile and analyze data to identify trends to maximize player performance.
- Proactively offers solution-based suggestions to help enhance the customer experience.
- Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.
What You'll Bring
- Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
- Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
- Demonstrated success in identifying and implementing strategies that improve operational efficiency.
- Knowledge and ability to increase revenues and control expenses.
- Must be able to obtain and maintain required State Gaming Licenses.
- We welcome and encourage applications from people with disabilities. Accommodations are available on request for applicants taking part in the selection process.
#LI-KJ1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Similar Jobs at DraftKings
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Leads integrated, full-funnel Casino marketing strategy and execution across the Canadian market. Develops locally relevant campaigns, briefs, and go-to-market strategies tied to growth metrics; coordinates CRM, acquisition, paid media, social, PR, creative teams, and agencies; activates cultural and tentpole moments; and uses performance data to optimize results. Requires strong knowledge of Canadian consumers, cross-functional collaboration, storytelling, and experience in regulated gaming or similar industries.
Top Skills:
AICRMData AnalyticsPaid Media
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Prospect and acquire high-value VIP players across Ontario, build lasting customer relationships, execute regional acquisition events, and implement localized strategies, promotions, and offers. Manage business plans to achieve revenue and profit targets while supporting compliance, responsible gaming, and player experience initiatives. The role requires managing high-value accounts, obtaining gaming licenses, and working nights, weekends, and travel as needed.
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Build and operate scalable Go backend services for DraftKings Exchange, supporting high-volume, low-latency transactions and real-time market activity. Responsibilities include distributed systems design, architecture, performance optimization, production troubleshooting, observability improvements, code reviews, mentorship, and collaboration with product, data, trading operations, and engineering teams.
Top Skills:
APIsCloud-Native ArchitecturesFix ProtocolGoMicroservicesNosql DatabasesRelational Databases
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
