Platform Reliability Engineer

Do you enjoy working in a fast-paced environment with highly skilled individuals and solving problems? Would you enjoy being a part of a cohesive, impactful team that makes work fun? Is continuous learning part of your DNA?

We’re looking for a Platform Reliability Engineer who is passionate about working on a team with the purpose of enabling visibility of application health and performance data. Contributing to our AI Operations Team in delivering value and driving successful implementation of the solutions.

Our team provides consulting and application monitoring services to other teams, creates application dashboards and finds innovative ways to surface operational data using an observability tool stack. We play a crucial role in the shift towards becoming a data-driven organization. Our goal is to facilitate quick and easy understanding of the customer and business partner experience for applications in all business segments.

Position Responsibilities:

• Contribute to a team of technology engineers and professionals dedicated to the success of our Moogsoft AI Operations platform.

• Collaborate with Domain Experts to understand implications on Manulife’s technology strategy.

• Help implements a strategic roadmap for AI Operations.

• Solution new requests for work from our partner teams across all segments.

• Create visibility of our myriad of data and help our partners understand this data.

• Supporting the team to enhance and develop our tooling through training.

• Train our allies in the business to drive understanding. Interact with technical and non technical audiences.

• Maintaining positive relationships with many internal teams and our vendor partner.

• Track emerging technology and policy trends that might affect day-to-day operations.

• Adapting to constantly evolving priorities.

Required Qualifications:

• 5 years + experience within relevant technical roles.

• Experience with Jira.

• Experience with monitoring tools: New Relic, CA APM, PRTG.

• Experience with AI Operations tooling such as Moogsoft.

• Coding experience with NodeJS or JavaScript.

• Scripting experience with languages such as PowerShell or Python.

• Understanding of Reliability Engineering and the benefits of it.

• Collaborative approach to work with team members; able to coach, participate in design reviews, support or drive design sessions.

• Good organization and problem-solving skills.

• Good verbal and written communication; able to effectively articulate technical vision, possibilities and outcomes.

• You must be passionate about using data to advance our effectiveness and enable superb customer experiences.

• A focus and passion for Innovation, creativity and curiosity; creating excellent customer experiences.

• Confidence to challenge and ask hard questions with different work partners such as colleagues, technical teams and vendors.

Preferred Qualification:

• A sense of humor because our team enjoys what we do and have fun while doing it!😊

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.