People Operations and Culture Generalist

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. We are headquartered in Toronto, Canada with team members based across North America. 

In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. 

In our accelerated growth journey and mission to Do Some Good® for animals and the planet, we are looking for a dynamic People Operations and Culture Generalist to support Open Farm’s rapid growth and the People Operations Team, as we scale our business internationally while maintaining our strong culture. The People Operations and Culture Generalist will find opportunities to embed our values in our People programs, while balancing employee wellbeing and high engagement. The ideal candidate is a savvy multi-tasker who invests in building deep knowledge about our business. We are looking for someone with excellent organizational and operational capabilities, a positive “can do” attitude, and drive to influence the best people management practices across the company.

As the People Operations and Culture Generalist, you will support the full employee lifecycle from onboarding to off boarding, and everything in between, while working in an inspiring, fun & fast-paced environment. You bring a strong attention to detail and are always looking at how we can enhance and simplify People processes to improve our employee experience at Open Farm.

The Opportunity:

• Partner closely with the Director, the People Operations & Culture, overseeing the administration of all People programs and initiatives including, but not limited to: wellness and benefit programs, performance and talent management system integrations and processes, reward and recognition, onboarding and off-boarding, HRIS management and office support.
• Provide first line support for employee administration requests.
• Administer HR policies, and practices to ensure compliance.
• Organize the recruitment and onboarding of our annual Co-op program and administer summer student grant submission.
• Create standard and ad-hoc reports and letters (i.e., Headcount/turnover, employment confirmation letters, total compensation statements and travel letters).
• Administer People Operation People Operation programs including education, wellness stipends, employee celebrations, “Retail Day”, onboarding sessions, company training programs, Open Farm annual calendar etc.
• Accountable for end-to-end HRIS system management maintaining data integrity whilst protecting privacy of your employees.
• Administer all People Operation platforms and including Culture Amp (engagement surveys and performance reviews, Easy Generator (LMS), SharePoint etc.
• Implement and facilitate a gold standard onboarding and off-boarding process for all employees, including facilitating and organizing orientation sessions and coordinating required documentation/training, 30-day check-ins, IT ticket creation, off-boarding etc.
• Update our international intranet content (SharePoint), including updates to policies and procedures and People programs globally.
• Oversee our digital training platform (“Open Farm U”) to ensure there is a process for updating content (internationally)
• Lead the organization of company team building events, volunteering events, and the coordination of our monthly townhalls
• Create our Monthly People and Operations Newsletter, including developing the content calendar and relevant business updates.
• Support our DEI initiatives on driving local programs aimed at advancing inclusion and representation.
• Continue iterating on people programs with an eye to consistently refine and elevate the people experience in all areas of People & Culture.
• Oversee the day-to-day operations of the office to ensure smooth workflow and a comfortable working environment for all employees.
• Be the gate keeper of all thing's office related, including but not limited to; order and maintain all office supplies and address any office related requests.
• Correspond with our Property Manager, where requires, regarding office repairs and our cleaners regarding cleaning schedule changes or needs
• Manage the delivery of packages coming into and out of the office.
• Manage budgets related to office operations with a skillful eye; while ensuring we create a remarkable environment for our employees.

What You Bring to The Table:

• Love of pets!
• 3+ years of progressive human resources experience considered an asset.
• You take pride in your work and are consistently striving to support the People team
• You have a positive attitude with a passion for learning and career development
• Empathetic communicator with superior interpersonal skills, ability to maintain professional boundaries & confidentiality, and approach issues with objectivity, diplomacy and sensitivity.
• Embrace continuous improvement by proposing new and/or better ways of doing things; ability to think proactively and independently.
• Able to lead and make effective, timely decisions while dealing with ambiguity, demonstrating resilience and adaptability in changing circumstances.
• Able to provide thoughtful support and guidance to our employees regarding HR support matters.
• Entrepreneurial, passionate, and enthusiastic to work in a fast-growing company.
• "Can-do" attitude with a demonstrated sense of ownership and accountability, taking personal responsibility for decisions, actions, successes, and failures.
• Excel at managing multiple stakeholders - this role will have you supporting a rapidly growing business with multiple cross-functional stakeholders.

What We Offer:

- Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.

- Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals.

- Market-competitive compensation.

-In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing

-Volunteer days to give back to our community

- Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match.

- Great office culture (with lot's of adorable pets!) where your pet interrupting video calls or in-person meeting is a norm!

- Discounted food for your furry family friends!

Our Values

We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team 

Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact [email protected]. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.