The role involves managing vendor performance and complex employee leave cases while ensuring compliance and enhancing the employee experience through stakeholder collaboration and operational excellence.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Strategic Service Alignment (with Internal & External stakeholders)
- Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, accommodation, and sick leave
- Build strong partnerships with HR Business Partners, leadership teams and centers of excellence
- Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery.
-Support change management and communication efforts related to vendor operations.
-Develop and execute change communication plans to ensure clarity and alignment across stakeholders.
Vendor Management & Performance
- Lead vendor performance, calibrations and quality review sessions with vendors and key stakeholders
-Measure performance against service-level agreements (SLAs), turnaround times, and quality standards.
Review performance trends, identify risks, identify and and action on improvement opportunities.
Governance cadence & Process monitoring
-Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements.
-Monitor regulatory updates and assess operational impact on leave processes and policies.
- Follow all compliance and regulatory requirements.
- Maintain accurate and audit-ready documentation as needed.
-Ensure leave practices align with company policies, and labor standards.
-Provide guidance on employee leave cases that involve complexity
Site Visits, Capability building & Managing escalations.
- Conduct regular site visits to assess operational performance, process adherence, and service delivery standards.
- Support site readiness during launches, transitions, or new process & vendor implementation.
-Monitor change effectiveness and recommend improvements to increase adoption and engagement.
- Support onboarding and knowledge transfer activities
- Deliver onsite training
- Monitor escalation trends and recommend/implement preventive measures
More about this role
What you need to know about this position:
What extra ingredients you will bring:
The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing external vendors while providing strategic guidance and support to employees and leaders to enhance the overall employee experience.
This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with Canadian Federal and Provincial Legislation.
The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives.
Education / Certifications:
Bachelor's degree in human resources or business administration, or related field preferred.
Job specific requirements:
2-4+ years of experience in Non occupational Leave of Absence and accommodation processes, HR operations, employee relations, or people experience roles.
-Experience managing vendors and complex employee cases.
--Managing external vendors or third-party administrators.
- Working with cross-functional stakeholders in a fast-paced operational environment.
- Proven experience in data analysis, reporting, and dashboard development using Power BI or other
- Project Management methodologies and Vendor Project implementation.
-Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada
Travel requirements:
- This role supports all Mondelez Canada sites across GTA. There will be 10-20% travel within the GTA
Work schedule: 37.5
Salary and Benefits:
The expected base salary range for this position is $76,800 to $96,000 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy.
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute
You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Strategic Service Alignment (with Internal & External stakeholders)
- Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration, accommodation, and sick leave
- Build strong partnerships with HR Business Partners, leadership teams and centers of excellence
- Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery.
-Support change management and communication efforts related to vendor operations.
-Develop and execute change communication plans to ensure clarity and alignment across stakeholders.
Vendor Management & Performance
- Lead vendor performance, calibrations and quality review sessions with vendors and key stakeholders
-Measure performance against service-level agreements (SLAs), turnaround times, and quality standards.
Review performance trends, identify risks, identify and and action on improvement opportunities.
Governance cadence & Process monitoring
-Ensure vendor compliance with contractual obligations, company policies, and regulatory requirements.
-Monitor regulatory updates and assess operational impact on leave processes and policies.
- Follow all compliance and regulatory requirements.
- Maintain accurate and audit-ready documentation as needed.
-Ensure leave practices align with company policies, and labor standards.
-Provide guidance on employee leave cases that involve complexity
Site Visits, Capability building & Managing escalations.
- Conduct regular site visits to assess operational performance, process adherence, and service delivery standards.
- Support site readiness during launches, transitions, or new process & vendor implementation.
-Monitor change effectiveness and recommend improvements to increase adoption and engagement.
- Support onboarding and knowledge transfer activities
- Deliver onsite training
- Monitor escalation trends and recommend/implement preventive measures
More about this role
What you need to know about this position:
What extra ingredients you will bring:
The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing external vendors while providing strategic guidance and support to employees and leaders to enhance the overall employee experience.
This role acts as a key liaison between HR partners, Labor Relations, Legal, Health, Safety & Environment Team and ensure seamless service delivery, positive employee experience while maintaining compliance with Canadian Federal and Provincial Legislation.
The position requires strong stakeholder management, vendor coordination, and employee advisory capabilities to support operational excellence, resolve complex cases, and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement, managing vendor & stakeholder escalations, and supporting organizational initiatives.
Education / Certifications:
Bachelor's degree in human resources or business administration, or related field preferred.
Job specific requirements:
2-4+ years of experience in Non occupational Leave of Absence and accommodation processes, HR operations, employee relations, or people experience roles.
-Experience managing vendors and complex employee cases.
--Managing external vendors or third-party administrators.
- Working with cross-functional stakeholders in a fast-paced operational environment.
- Proven experience in data analysis, reporting, and dashboard development using Power BI or other
- Project Management methodologies and Vendor Project implementation.
-Strong understanding of the Employment Standards Act and Non Occupational Leave of Absence and Accommodation requirements across all Provinces in Canada
Travel requirements:
- This role supports all Mondelez Canada sites across GTA. There will be 10-20% travel within the GTA
Work schedule: 37.5
Salary and Benefits:
The expected base salary range for this position is $76,800 to $96,000 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 8% with the possibility for overachievement based on performance and company results. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy.
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
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