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This role holds responsibility for monthly GL reconciliations as assigned, leads collection efforts interacting with both internal and external customers, and acts as a liaison between TOUR Enterprises and outside vendors, specifically vendor contracted collection agencies.
This position leads and manages the payment posting team and supports the other senior leaders within the department as required, including with cross-functional receivable goals. This position leads with exemplary customer service focus.
A primary responsibility of this role is the coaching, development, and training of the individual team members. Therefore, this manager must demonstrate strong people skills and act as a coach and mentor to the team, leading by example. This role holds responsibility for identifying areas where training and development are needed to enhance performance outcomes. This oversight also includes time management, specifically for hourly employees, while ensuring departmental goals are met.
This role will support senior leadership with consolidation of operations to the shared services area and with projects supporting departmental growth. This position will play a key role in supporting the AR Director in consolidating cash management functions into the Financial Shared Services department as we continue to consolidate operations.
QUALIFICATIONS
Bachelor’s degree in accounting
A minimum of five to seven years in an accounting/AR supervisory role with billing and cash management experience
Experience managing and mentoring multiple direct reports
Extended experience working with an ERP accounting system
Competency in Microsoft Office inclusive of Advanced Excel skills
Exemplary customer service skills
Refined interpersonal, written, and verbal communication skills
Ability to identify opportunities for efficiency and drive change
Proven ability to mentor and coach individuals and teams resulting in increased performance efficiencies and skill development.
Strong management skills with the ability to motivate and lead a team
Capacity to handle multiple tasks in a fast-paced environment with attention to detail while
Ability to work in a team environment and engage cooperatively with various personalities
Ability to develop strong business relationships, both internally and externally
Propensity to exercise critical thinking and exhibit problem solving skills
Ability to meet deadlines and work within an accounting close schedule (monthly/ quarterly/ year-end) as well as a flexible schedule as may be needed (to include weekends /evenings as occasionally may be required)
RESPONSIBILITIES/DUTIES
Holds fiduciary responsibility for leading the cash posting and AR teams with diligence and effectiveness in oversight of all cash management and collection functions.
Manage daily workflow of the team members and provide training and support as needed.
Responsible to ensure payments are captured and posted timely, cash is managed efficiently and effectively, and company receivables are collected while maintaining separation of duties of the team.
Performs daily banking verifications to support departmental needs as related to payments.
Manage workflow in accordance with accounting deadlines for month, quarter, and year-end deadlines.
Responsible for the creation and updating of SOP’s related to departmental functions
This position is a “hands-on” role with active participation in all aspects of cash management and collection efforts to ensure timely management of invoices for goods, services, and other negotiated relationships.
Collaborate with other departments and teams to resolve issues and enhance processes.
Prepares and certifies monthly reconciliations as assigned as was as journal entries as required.
Direct liaison with collection agency.
Supports AR director with management of customers of concern and bad debt management and related financial calculations for budget and forecasting purposes.
Co-manages customer correspondences.
Works cross functionally within the department and Finance team to support customer service excellence, inclusive of managing escalated issues as they may arise.
Supports the AR Director with audit requirements
