Partner Success Manager

Xtract One is a technology company dedicated to making the world safer through intelligent, frictionless security solutions. We design and deliver advanced threat detection screening systems that help organizations protect people, property, and public spaces—without slowing them down.

Our solutions combine cutting-edge hardware, AI-powered analytics, and real-time insights to detect weapons and potential threats in high-traffic environments such as stadiums, arenas, corporate offices, government buildings, and entertainment venues. Xtract One enables safer, more welcoming experiences while maintaining the highest standards of security.

With teams across North America, Xtract One brings together engineers, technologists, and business professionals who are passionate about innovation, collaboration, and real-world impact. We are driven by a shared mission to redefine security—making it smarter, more human-centric, and seamlessly integrated into everyday environments.

Xtract One is currently looking for a "Partner Success Manager" to join our team!

Location:  55 York Street, Suite 1100, Toronto, Ontario, M5J 1R7

Work Model: Hybrid – 3 days in office

Compensation: $82,980-$112,267, Vacation, Benefits, Sick Days, Bonus, Stock Options

Status: Full-time Permanent 

Vacancy Status: This is a new position within the Sales Department

Job Summary:

The Partner Success Manager is a strategic orchestrator designed to build the infrastructure for growth. While our Regional Sales Managers (RSMs) handle active selling, the Partner Success Manager is the operative behind every successful partnership, bridging the gap between high-level strategy and operational execution. This role ensures the top of the funnel is overflowing and the bottom of the funnel (paperwork/contracts) is friction-free by ensuring our partners have the tools, territories, and support needed to win.

Key Responsibilities:

Territory & Resource Planning:

• Collaborate with leadership to define and assign partner territories.
• Act as the "national dispatcher," strategically assigning local RSMs to partner sellers within specific regions to ensure optimal coverage.
• Own the Salesforce (SFDC) deal registration process. You are responsible for ensuring lead hygiene. 
• Proactively recruit new channel partners by identifying white space in geographic coverage, underserved verticals, and emerging market segments.

Joint Marketing & Enablement:

• Coordinate and manage the full partner onboarding journey. Including kickoff scheduling and tracking completion milestones.
• Co-develop joint marketing plans with partners to drive lead generation.
• Work with the GTM team to execute localized partner marketing efforts that drive a consistent stream of new AI weapons detection leads.
• Lead sales enablement initiatives, ensuring partners are fully trained on our value proposition and product suite.
• Own the partner communication cadence, including product update announcements, enablement resource drops, and program changes.

Deal & Pipeline Management:

• Oversee lead and deal registration processes to prevent channel conflict.
• Manage the "administrative engine": assist with complex paperwork, proposal drafting, and contract lifecycle management.
• Support in conducting Partner Business Reviews to ensure accurate pipeline and forecast.

Sales Operations Support:

• Own all partner records in Salesforce (SFDC) and maintain a national view of partner health and performance metrics.
• Ensure a seamless handoff to RSMs once a lead transitions into an active sales cycle.
• Own the QBR calendar and preparation process including scheduling, building prep decks, capturing action items, and tracking follow-through across the partner base.

Qualifications:

• Post-secondary education in Business, Marketing, Communications, or a related field.
• 3–6 years of experience in customer success, sales enablement, account management, training, or a related field.
• Knowledge of customer lifecycle management, customer retention, and adoption best practices.
• Knowledge of sales processes, enablement methodologies, and adult learning principles.
• Proficiency with CRM systems and customer success or sales enablement platforms.
• Strong analytical thinking and ability to interpret business and customer data.
• Effective verbal, written, presentation, and facilitation communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Ability to collaborate, influence, and achieve results across cross-functional teams.
• Demonstrated organizational skills, adaptability, and sound business judgment.

Disclosure of AI Use in Recruitment:

Our recruitment process may utilize artificial intelligence (AI) tools to enhance efficiency and ensure a fair and comprehensive review of applications. This may include AI for tasks such as initial resume screening and transcribing interview discussions. We are committed to using AI responsibly and ethically, with a focus on fairness and minimizing bias.

Commitment to Inclusive and Accessible Work Environments:

Xtract One is committed to creating an inclusive, accessible work environment and providing accommodations for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment process or while employed with us, please notify Human Resources at [email protected] , and we will work with you to meet your needs.