Partner Success Manager

Summary:

We are currently seeking a Partner Success Manager to join our Channel Partner Team in Vancouver or Toronto. 

Who you are:

Do you excel at customer or partner support and have strong communication skills? If so, you may be the ideal candidate we're looking for. In this role, you’ll help drive the growth of our Channel Program by engaging with our growth partners and activating them to drive deeper engagement with our program.

What your team does:
 

The Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team activates existing relationships and builds new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants. They are human and high performing; while also working cross-functionally to drive Clio’s development of the #1 cloud based solution.

What you'll work on:

The Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partner’s onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.

• Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.

• Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.

• Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.

• Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.

• Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.

• Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.

• Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.

• Actively learn about the partner landscape to become a trusted resource for partners seeking support.

What you bring:

• Minimum of 1-3 years in partner success, customer success, or account management, ideally within a mid-market software company.

• Strong communication, organizational abilities, and customer support skills.

• Ability to proactively identify and address partner challenges and advocate for solutions.

• Bachelor’s degree in Business, Marketing, or a related field.

Bonus points if you have:

• Experience working with Channel Partners 

• Experience using sales tools such as Salesforce, Salesloft, Google Suite or similar

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution 

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $78,400 to $92,300 to $106,200 CAD..

In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers