Partner Success Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Key Job Responsibilities:

• Prepare and send quotes to customers via Salesforce.
• Process orders and invoices accurately and timely
• Support the Account Manager and other sales staff with their daily tasks and responsibilities.
• Support perpetual cloud licenses and ensure a smooth transition for customers.
• Help with support ticket escalations and follow up with customers until resolution.
• Act as an out-of-office back up for the Senior Account Manager and other sales staff
• Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention.
• Maintain and update customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze sales reports, and provide feedback and suggestions for improvement.

Experience you'll bring:

• 1–2-year customer/partner-facing experience
• Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company
• Proficient in Salesforce and other CRM tools
• Excellent communication, interpersonal, and negotiation skills
• Strong organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and deadlines in a fast-paced environment.
• Knowledge of SAAS products and services and industry trends

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If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.