Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.
Job Description
As Ensemble continues its rapid growth and expands its reach, this role supports the overall partner relations strategy within the organization. This position provides a unique opportunity to gain experience in supplier procurement, build negotiation skills, create a network of contacts and influence key business decisions with potential for growth. We are looking for a dynamic, self-starter that is open to varied daily activities and taking direction from multiple stakeholders. The key aspect of this role will be to provide analytical and tactical support to the vertical leads.
Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance and job satisfaction. Ensemble’s goals are simple. To make our network of over 500 member agencies more profitable by providing timely data and proactive booking recommendations.
Responsibilities
Partner Relations Administration (Tour, Sun and Sand, Air, Ground)
- Manage incoming supplier reports, organizing in folders and working with business analytics. Identify partners that have not reported on-time and follow up to ensure timely reporting.
- Update owner/manager scorecards on a monthly basis
- Prepare power point presentations to support as directed
- Coordinate and add offers to Connections Newsletter and Engage
- Maintain and update member portal sites with new content, product offers and contact information for preferred partners as directed. Reach out to partners on a quarterly basis to ensure sites are updated.
- Upload partner offers to sites as required
- Create and coordinate a consolidated procurement communication cadence for our preferred partners
- Assist directly in managing of HubSpot contacts, companies and deals
DMC & Specialty
- Work with Sr Director of Partner Relations – DMC and finance team to collect supplier reports for tracking and accounting purposes
- Post DMC and Specialty promotional content across various member and social platforms
Hotel and Cruise
- Support hotels with Member portal access and content
- Support Annual Hotel RFP with reporting and analysis
- Supports sending out b-monthly Hotel Pulse
- Assist with follow up on outstanding hotel invoices
- Assist with quarterly cruise group dates
Qualifications
- Superior Time management skills - able to work in a fast paced, changing environment and meet time sensitive deadlines
- Analytical mind set with experience collating multiple data sources and building strategic dashboards
- Ability to identify and implement process improvement strategies
- Advanced written and verbal communication skills, including presentation skills and an ability to communicate at all levels, both internally and externally with polish and professionalism
- Polished and professional demeanor with experience as a company representative in high-profile and public environments.
- Product knowledge management experience, including synthesizing, organizing and disseminating supplier information to audiences across broad geographical territories.
- Upbeat personality, a hands-on team player and self-starter who is able to work in lean environment with autonomy
- Expert Outlook, Excel, PowerPoint and Word skills.
Professional Characteristics
- A builder who is entrepreneurial and creative with proven ability to go beyond traditional approaches.
- Has a roll-up your sleeves approach with the flexibility to move quickly and navigate across teams and levels both internally and externally.
- Excellent communication skills; demonstrated ability to persuasively communicate at multiple levels.
- Exceptional listening skills with the ability to take constructive feedback and make positive change for stakeholders.
- Analytical and facts-driven.
- Collaborative and confident with sound judgment; has a straightforward style and can quickly generate trust with stakeholders.
- Unquestionable integrity, high energy and a sense of urgency; embraces change.
- A results-driven and forward-looking perspective; holds self and others accountable.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
