Partner Account Manager, Cisco

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! 

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.

Role: The Partner Account Manager (PAM) is responsible for developing, managing, and growing relationships with Cisco reseller partners across Canada. This role focuses on driving Cisco product, software, and services adoption while enabling partners to maximize profitability and customer success. The PAM will act as the primary business interface between Cisco, Ingram Micro, and assigned partners, aligning joint business plans to achieve revenue and growth objectives.

Responsibilities:

• Serve as the main point of contact for assigned Cisco partners, building strong, trust-based relationships.
• Develop and execute joint business plans to accelerate Cisco sales growth.
• Drive Cisco product, software, and recurring revenue adoption across assigned partners.
• Meet or exceed sales quotas and market share targets in collaboration with Cisco.
• Educate partners on Cisco’s portfolio, promotions, and partner programs (including Lifecycle Advantage and Partner Incentives).
• Support partners in building Cisco practice capabilities in security, collaboration, networking, and cloud.
• Forecast sales accurately and manage pipeline through CRM tools.
• Collaborate with Cisco channel managers and Ingram Micro teams (technical, marketing, operations) to ensure seamless partner experience.
• Drive adoption of Customer Lifecycle Management (CLM) practices to help partners deliver value to end customers.
• Travel: Primarily within the GTA, with an expectation of weekly in-person partner visits and on-site engagement to support relationship management and business growth initiatives.

What you bring to the role:

• Bachelor’s degree in Business, IT, or related field (or equivalent experience).
• Minimum 3-5 years of channel sales, distribution, or vendor account management experience (Cisco experience strongly preferred).
• Proven track record in achieving and exceeding sales targets.
• Strong understanding of Cisco’s go-to-market strategy, portfolio, and partner programs is an asset.
• Excellent communication, negotiation, and relationship-building skills.
• Demonstrates a strong hunter mentality, takes ownership and accountability for delivering outcomes, and works collaboratively to achieve business objectives and drive success.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office including Excel and CRM systems (MS Dynamics experience a plus).
• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical salary range for this role across Canada is $92,000 -100,000 TC (CAD) per year. The range above reflects the potential annual starting base pay and includes commission across all of Canada for all roles. Individual base pay and commission within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This is for an existing vacancy and will not use AI for screening applicants. 

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to [email protected]. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.