The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

The Principal Support Engineer leads complex customer issue resolution, drives escalations, collaborates with teams, and enhances support operations.

The Customer Experience Manager drives account growth by managing a strategic portfolio focused on Microsoft 365 and security solutions, ensuring customer success and engagement through proactive strategies and partnerships.

Drive AWS growth in Canada by managing partner portfolios, expanding ARR/NRR, identifying SMB and enterprise opportunities, supporting reseller go-to-market activities, promoting assessments/migrations/AI workloads, and representing Ingram Micro at customer meetings and industry events.

Sell and grow AWS partner revenue by recruiting new partners, identifying SMB opportunities, driving AWS services (assessments, migrations, AI), qualifying leads in CRM, building relationships, supporting partner positioning, participating in events, and meeting quarterly sales KPIs.

Validate and reconcile AWS billing and usage data, investigate discrepancies, perform data sanity checks, analyze large datasets for trends and risks, support automation and platform improvements, collaborate with Product and Engineering, and maintain operational documentation to ensure billing accuracy and efficiency.

The Business Development Manager will manage relationships, drive sales growth, develop strategic initiatives, and enable partner success while monitoring performance.

The Senior Technical Support Engineer provides expert support for cloud environments, manages escalated issues, leads incident response, and collaborates while improving system reliability and customer satisfaction in a hybrid role.

The Business Development Manager will manage relationships, drive sales growth, develop strategic initiatives, support partners, and generate performance reports while collaborating cross-functionally requiring travel up to 10%.

Lead and modernize AWS billing operations across ingestion, reconciliation, invoicing, credits, and exceptions. Manage and develop a billing team, drive automation, partner with Product/Engineering/Finance to improve pipelines and monitoring, investigate incidents, and extract business insights from billing data to improve accuracy, scalability, and customer outcomes.

The Azure Customer Experience Specialist manages the Azure practice, driving sales, customer success, and strategic partner engagement while overseeing renewals and business growth across diverse accounts.

Provide expert technical support, diagnose and resolve complex issues, collaborate with teams, and enhance customer satisfaction through effective troubleshooting and communication.