Jobs at Ingram Micro

Lead technical pre-sales and some post-sales support: assess customer needs, deliver demos and PoCs, prepare technical proposals and BOMs, translate technical concepts for stakeholders, train and enable partners, and maintain client relationships while staying current on industry trends.

Manage a portfolio of strategic reseller partners for Dell Infrastructure Solutions, driving Storage and data center revenue growth. Develop account plans, cultivate partner and vendor relationships, identify cross-sell opportunities, build pipeline, and support partners through the sales cycle to close deals and increase market share.

Develop and execute GTM-aligned marketing plans and multi-channel campaigns for Microsoft OEM and Alliance vendors. Manage vendor MDF budgets, claims, and marketing financial operations. Drive partner engagement, platform adoption, demand generation, and performance reporting. Collaborate with Vendor Management, Sales, and vendor teams to optimize campaign ROI and support business growth.

Lead and execute multi-channel marketing plans for Microsoft Cloud, manage vendor MDF budgets and claims, optimize digital campaigns, coordinate with Vendor Management and Sales, own marketing financial operations and reporting, and drive partner engagement and platform adoption.

Lead global platform support for vendor and integration ecosystems (X4V and XI). Drive AI-enabled, knowledge-centered support, self-service and automation; improve API reliability, onboarding, and operational metrics; partner with Product, Engineering, DevOps/SRE; manage global team, set standards, and foster continuous improvement.

Serve as the executive owner for a strategic Microsoft partner: drive renewals, improve net revenue retention, coordinate cross-functional resources, manage escalations, lead MBRs/QBRs, and execute partner growth and program adoption while protecting and expanding revenue.

Lead and manage a team of technical support professionals delivering AWS support, driving operational excellence and enhancing customer satisfaction through AI and data-driven strategies.

Manage and grow relationships with assigned Cisco reseller partners across Canada. Develop and execute joint business plans, drive Cisco product/software/services adoption, meet sales quotas, forecast and manage pipeline via CRM, coordinate with Cisco and internal teams, and perform frequent in-person partner visits across the GTA to support partner capabilities and customer lifecycle management.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.