The Bilingual Associate, Technical Support Engineer provides expert technical assistance, resolves complex product issues, collaborates with teams for improving products, and ensures customer success through effective communication and troubleshooting skills.

The Senior AWS Support Engineer will manage complex AWS issues, mentor frontline engineers, enhance support processes, and maintain documentation. Focus on improving customer satisfaction and drive knowledge sharing.

The role involves pre-sales technical support, product demonstrations, proposal preparation, and maintaining customer relationships. Candidates should have strong communication skills and a background in IT.

The Support Operations Data Analyst will analyze support processes, improve efficiencies, prepare data insights, and create executive presentations to enhance customer satisfaction.