PAD & Payroll Specialist

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger. 

The Admin Advantage team links people, technology and expert services to simplify group benefits administration and provide consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits for administration and customer service.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Admin Advantage is looking for a Payroll Specialist (also known as PAD & Payroll Specialist) to join our team.  The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

Position Responsibilities:

• Manage payroll files, which includes:

  • Set up the system that allows the file to run

  • Schedule and coordinate running the files

  • Quality-check the files

  • Send the files to the client

  • Answer inquiries about the files and their content

• Manage pre-authorized debit (PAD) files, which includes:

  • Run queries to identify members who require pre-authorized debit (PAD)

  • Build the pre-authorized debit (PAD) file that contains the members and their premiums

  • Upload the pre-authorized debit (PAD) file into the treasury system

  • Answer inquiries about the pre-authorized debit (PAD) transactions in the files

• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients

• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

Required Qualifications:

• Knowledge and experience in the financial industry and specifically Group Benefits

• Prior experience in a payroll environment or working with payroll files

• You have excellent knowledge of Excel and are comfortable learning new applications and tools 

Preferred Qualifications:

• Exceptional client focus, consistently placing customer needs and experience at the center of decisions.

• Clear and influential communication, both verbal and written, with strong negotiation skills and the ability to collaborate effectively.

• Proactive problem‑solving, combining sound judgment, creativity, and the ability to drive solutions forward even in ambiguous situations.

• Adaptability and resilience, demonstrating ease in managing change, competing priorities, and complex situations while maintaining professionalism.

• Team‑oriented mindset, valuing colleagues’ strengths, elevating team morale, and contributing to collective success.

• Operational excellence and rigor, delivering high‑quality work on time and taking full ownership of responsibilities.

• Continuous learning, with natural curiosity, rapid assimilation of new concepts, and a commitment to improving processes and practices.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.