ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment. For over 15 years, ArcLight experts have provided guidance and direction to ensure our clients’ success. Our mission statement is simple: “Always make the right decision for the Customer.” Our people make this mission a reality – powered by their diverse backgrounds and experiences. As we continue to grow, we are looking for individuals who share our passion for transformation and change, and who are ready to help drive meaningful impact for clients through Oracle technology.
Our Cloud Solutions practice delivers transformative initiatives, aligning with complex, large-scale projects. You can be part of a team that defines the solution landscape and structures projects to enable flexibility, minimize risks and maximize gain.
We are seeking a motivated and detail‑oriented Oracle HCM Cloud Consultant to join ArcLight’s Customer Success / Managed Services team. This role focuses on providing responsive, high‑quality application support for clients’ production and non‑production environments. The Consultant is responsible for day‑to‑day troubleshooting, routine configuration, ticket resolution, and supporting system enhancements while learning and growing deeper expertise in Oracle HCM Cloud.
This is an excellent opportunity for someone who enjoys problem solving, supporting end users, and developing functional expertise across Oracle HCM Cloud modules.
Responsibilities
Application Support & Troubleshooting
Provide remote functional support for Oracle HCM Cloud modules within assigned areas.
Respond to and resolve customer support tickets, ensuring timely and accurate issue resolution.
Troubleshoot application issues, document findings, and escalate complex problems to Senior Consultants as needed.
Support business users by answering questions, providing guidance, and delivering basic end‑user training.
Configuration & Testing
Perform routine configuration updates under established guidelines.
Assist with testing activities for patches, quarterly updates, and new functionality.
Document configuration changes, test results, and support procedures.
Process & System Monitoring
Monitor assigned applications, analyze recurring issues, and document trends.
Participate in efforts to improve application monitoring, automation, and internal support processes.
Project & Enhancement Support
Support system upgrades, enhancements, and small-scale requests for new functionality.
Assist with data validation, reporting updates, and interface troubleshooting.
Collaborate with internal teams and Oracle Support to resolve issues.
Collaboration & Communication
Maintain accurate records of customer interactions and ticket progress.
Communicate status updates to clients and internal stakeholders.
Work effectively in a remote environment with clients and peers
Qualifications
3+ years of experience in a consulting, HRIS, or application support role.
Foundational experience in at least one major workstream below:
Workforce Management: Payroll, Time & Labor, Absence
Total Rewards: Benefits, Compensation, Incentive Compensation
Understanding of HR processes and HR systems.
Strong communication, interpersonal, and customer service skills.
Self‑motivated with the ability to manage workload and priorities.
Bachelor’s degree in Business, HR, Computer Science, or related field (or equivalent experience).
Work Environment & Travel
Remote-first position for U.S. or Canada-based candidates
Ability to travel up to 5% may be required as per need basis
This position requires periodic travel to the United States for business meetings, client consultations, and other temporary business activities. Candidates must be legally eligible to travel to the United States for these required business purposes. At this time, the Company is unable to provide sponsorship for U.S. work visas, including TN or L-1 status, where such sponsorship is required.
Compensation & Benefits
Compensation will vary depending on a wide array of factors including, but not limited to, the specific office location, role, skill set and level of experience.
Canada: Base salary for this position ranges between CAD $111,000 - $159,000
Annual incentive compensation potential of up to 20%, paid in quarterly installments.
What We Offer:
For employees based in Canada
Competitive private healthcare benefits
Pension plan
Monthly reimbursement program to fuel your mind, body, and soul
Paid time off and company paid holidays
Fertility benefits
Family planning reimbursement program
Life insurance, short- and long-term disability coverage options
Employer Assistance Program
Learning and Development resources
Commitment to work-life balance and comprehensive onboarding and on-going personal and career development
Accommodations are available upon request throughout the recruitment process.
Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire. At this time, we are unable to provide or assume sponsorship for employment authorization.
ArcLight Consulting, an Addison Group Company, is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
