Operations Specialist (ACATS)

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

Job Title:  Operations Specialist – Account Transfers

Location: Dallas, TX

Job Summary:

The Account Transfers Operations Specialist will support the processing of account transfers through multiple methods including ACATS, Non-ACATS, and direct transfers. They aid in the remediation of transfer failures or errors. They help to ensure compliance and correct supervisory oversight of the transfer process, and help with detecting and preventing fraud. They will engage in daily processes and project-oriented work to make Apex Fintech Solutions a best in class solution for account transfers.

We’re looking for someone who:

• Is passionate. You have a genuine passion for people and developing relationships
• Is motivated. You’re driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
• Is collaborative. You’re excited to work with others throughout the organization to help foster a superior work place and culture.
• Wants to make an impact. You’re looking to do amazing work. You’re all about helping employees be happier at work and perform at a superior level.
• Operates with integrity. You always conduct yourself with honesty and operate ethically. You say what you mean, and mean what you say.

What you’ll do all day:

• Customer Service:
  • Work with and offer assistance to internal and external customers with daily incoming and outgoing ACAT and Non ACAT requests.
  • Be responsible for ensuring that customer inquiries are completed in accordance with service level agreement guidelines.
• Supervisory oversight:
  • On a daily basis review and complete supervisory oversight and provides updates to seniors and management.
  • Ensures ACAT requests are processed while adheres to processing deadlines.
  • Ensure that inquiries are responded to in a professional and timely manner and escalating issues to seniors and management.
  • Familiar with ACAT regulations and industry standards that govern both ACAT and non-ACAT transfers. Able to identify documentation/processing irregularities and outline corrective measures.

A few reasons why you might love us:

• We’re a leader in the space.  We’ve got an amazing track record of success and we foster ongoing innovation. So you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture.
• The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too.
• Your work will be immediately impactful. You’ll be able to see your direct impact on our department. You won’t be just another cog in the wheel.

And a few reasons why you may not like working for us:

• You don’t like change. This is not a job for someone who likes ‘predictable’. The market is dynamic which means the work is dynamic. It’s a fast-paced environment and you need to adapt to adapt accordingly. You won’t be bored.
• You’re not the collaborative type. We work together to ensure the best possible solutions for our internal teams. If you’re looking to hide out and do your own thing, this might not be the right spot. 
• You like task singularity. You have to be able to multi-task. If you are single threaded and have to work on a task for start to finish, you may not like this role. We need someone who can switch gears smoothly while still juggling competing priorities.

The skills you’ll need to succeed:   

• Bachelor degree or equivalent experience
• 3+ years transferable experience, preferred
• Industry experience, preferred
• Must be detail-oriented and focused on customer satisfaction.
• Understanding of Microsoft office tools including Excel.
• Experience working with internal and external clients.
• Strong customer service and problem solving skills.
• Ability to multi-task and prioritize while maintaining strong attention to detail.
• FINRA SIE and Series 99 License is required (may be obtained on the job within 90 days of hire date). FINRA Series 7 is preferred.

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.