About QuadReal Property Group
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
www.quadreal.com
Role Description:
The Operations Manager is responsible for providing operational, administrative, and technical service support to Cloverdale Mall. Reporting to the General Manager, the Operations Manager is focused on ensuring Cloverdale is managed and maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. Directing both in-house and contracted service teams, the Operations Manager will create ‘Best in Class’ service and environment for our Tenants and Guests.
Responsibilities:
- Support preventive maintenance and emergency repairs for HVAC, plumbing, electrical, roofing, fire safety, and building systems while maintaining accurate service records.
- Perform general maintenance and housekeeping duties, including painting, cleaning, litter removal, and pressure washing.
- Conduct inspections, environmental assessments, and preventive maintenance checks; maintain daily maintenance logs.
- Monitor and operate Building Automation Systems (BAS) and computerized control systems.
- Respond promptly to tenant and management service requests and complete maintenance tasks efficiently.
- Assist with waste management, recycling, hazardous materials handling, and sustainability initiatives.
- Support insurance, risk management, and health & safety inspections, including corrective action reporting.
- Perform monthly fire alarm testing and support emergency response procedures and fire drills.
- Maintain cleanliness and organization of maintenance, mechanical, and electrical rooms.
- Assist trades, contractors, and tenants with maintenance, repairs, and improvement projects.
- Coordinate maintenance supplies, equipment purchasing, and inventory control with a focus on sustainability.
- Support marketing events, site rentals, and other operational activities as required.
- Participate in on-call and after-hours emergency response coverage.
- Operate and maintain all building systems, including mechanical, electrical, plumbing, structural, and life safety systems.
- Oversee grounds maintenance, housekeeping standards, and daily site inspections to ensure tenant and public safety.
- Develop and manage preventive maintenance programs and monitor operational performance metrics.
- Support energy management, utility monitoring, and recycling programs to improve operational efficiency.
- Lead, coach, and mentor operations staff while ensuring compliance with corporate policies and safety standards.
- Oversee capital projects, tenant coordination, tendering, budgeting, and long-term capital planning using Yardi.
- Supervise contractors and ensure compliance with building standards, legislation, and safety regulations.
- Maintain current knowledge of industry best practices, legislative changes, and emerging technologies.
- Prepare reports, budgets, and operational analyses to support cost-effective facility management.
- Perform additional duties as assigned.
Experience and Qualifications:
- 5+ years’ experience in an enclosed shopping centre (preferred), with progressive experience in all areas of building operations, including mechanical, fire and safety, electrical, and HVAC systems
- Experience with building redevelopment projects is considered a strong asset
- Ability to write specifications and contract documents
- Strong working knowledge in construction, design, code, and regulations
- Strong organizational, planning and time management skills
- Excellent analytical and creative problem-solving skills
- Strong oral and written communication skills with an ability to convey concise and complex information to technical and non-technical audiences
- Strong computer skills with ability to adapt to new & existing software programs such as Yardi, WorkDay, Outlook, Word, Excel, etc.
This job posting is for an existing vacancy within our organization.
The expected annualized base salary range for this role is $86,000-$100,000.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
